Tim Oliva
Estimator/Guest Service Advisor
Springdale,CA
Summary
Over 25 years in the collision repair Industry. Versed in several estimating systems...CCC one, Mitchel International.
I-car Platinum certified.
Graduate of the Dale Carnegie Course.
Overview
23
23
years of professional experience
Work History
Guest Service Advisor
Seidners Collision Centers
West Covina, California
07.2015 - 04.2021
- Developed estimates by costing materials, supplies and labor.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Effective liaison between customers and insurance companies.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Estimator / Shop Manager
Pacific Elite Collision Centers
Covina, California
07.1998 - 07.2015
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw day to day operations of Collision Center.
Education
High School Diploma -
Edgewood High School
West Covina, CA 06.1986 - 06.1986
Skills
Technical Support
Client rapport
Account management
Knowledgeable in [ CCC One]
Timeline
Guest Service Advisor
Seidners Collision Centers
07.2015 - 04.2021
Estimator / Shop Manager
Pacific Elite Collision Centers
07.1998 - 07.2015
High School Diploma -
Edgewood High School
06.1986 - 06.1986