Tim Parrucci

Boland Services

01.2021 - Current

Responsible for Developing and growing the HVAC Rental Department
Responsible for assuring yearly revenue target of $7 million dollars reached while maintaining Gross margin
Examined completed work to detect defects and verify conformance to specifications.
Manage Team of 3 Account Executives
Develop and mentor new Account Executives
Manage and maintain company owned rental assets
Work with Trane Rental Services to acquire rental inventory as well as 3rd party Rental Companies
Oversee installation of rental equipment Chillers, DX Units, Boilers

Trane Technologies

01.2012 - 01.2020

Assisted field service representatives (FSRs) and mechanics daily with troubleshooting and resolving issues with Trane, American Standard and Ingersoll Rand residential heating and cooling (including ductless) products
Championed product changes and improvements by documenting and submitting product manufacturing issues for engineering department review
Reviewed and appropriately approved/denied warranty labor and equipment claims from distributors and customers nationwide
Traveled to job sites with Trane engineers, suppliers and technicians to troubleshoot and diagnose more difficult cases
Developed and delivered technical training for the onboarding of new FSRs, new products, product issue resolution and troubleshooting techniques
Delivered the above training to approximately 160 FSRs monthly by WebEx and in person at annual Tech Conference
Tested new products and provided quality control feedback to Trane product developers and engineers
Consistently and successfully met call center metrics for customer satisfaction while personally handling approximately 3,000 - 4,000 calls and 4000 emails per year.

Lyon Conklin and Company, Inc. (subsidiary of Ferguson Enterprises)

01.2006 - 01.2012

Successfully serviced over 300 Trane dealers as the Field Service Representative for Maryland, parts of eastern West Virginia & southern Pennsylvania
Provided expert technical support to techs in the field, working together to resolve a myriad of issues both common and unique
Brought consumer issues to a timely and successful conclusion
Developed & provided product training to associates and Trane Dealers on heat pump and air conditioning service and installation, gas furnace service and installation, and new product support
Handled an average of 30 (up to 60 during busy season) Trane tech support calls per day (via phone calls and/or Trane CRM system)
Provided expert technical support for Mitsubishi ductless split systems
Reported recurring issues to Trane factory representatives to notify Trane engineers of possible product issues, and assist in quality control efforts
Stayed abreast of local code requirements for my service area to ensure equipment is installed and maintained properly
Utilized the Trane Comfort site, web forums (ie: HVAC talk), and Google as research tools for daily problem solving.

Summary