Tim Payne
Marietta,GA
Summary
Accomplished Client Manager with a proven track record, adept at relationship building and territory management. Maintaining a 90% persistency rate. Expert in reviewing contracts. Consistently providing backup support to the Client Management team.
Overview
21
21
years of professional experience
Work History
Client Manager, Regional Accounts
Standard Insurance Company
05.2021 - Current
- Single Point-of-Contact for 100-499 Case Segment.
- Manage a $15M Block with 115 Policyholder Groups including Renewals, Claims, New Business Implementation, File Feeds and Billing.
- Maintained a 90% Persistency rate.
- Mentored New Hires.
- Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with existing clients.
Renewal Coordinator
GIS Benefits
04.2019 - 05.2021
- Single point-of-contact for $27M renewal block with 400+ Employer Groups.
- Developed a comprehensive understanding of our products and services, enabling effective communication of benefits to clients during the renewal process.
- Collaborated with multi-carrier teams to identify areas of improvement in the renewal process.
- Developed strong relationships with clients, ensuring timely renewals and maintaining revenue streams.
Client Service Director
OneAmerica
05.2014 - 06.2018
- Day-to-day management of the Regional Group Office's support staff including staffing, coaching and mentoring.
- Managed a $13M Block with 300 Employer Groups.
- Maintained a 89% Persistency rate.
- Conducted Group Enrollment meetings.
Senior Sales Assistant
Mutual of Omaha
02.2009 - 05.2014
- Built partnerships with Sales Representatives and Underwriters to ensure annual sales goals are met.
- Prepared Requests for Proposals and enrollment materials and presented to local Broker community.
- Conducted Group Enrollment meetings.
- Managed office supplies orders and office systems maintenance.
Principal Financial Group
Client Services Director
08.2007 - 09.2008
- Managed the Sales Support and Service staff in three regional sales offices.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Regional Office Manager
Reliance Standard Life Insurance Company
07.2003 - 08.2007
- Managed the Sales and Service support staff in a highly successful Regional Group Sales Office.
- Improved organizational culture by spearheading team-building activities that promoted camaraderie among employees while emphasizing company values.
- Assessed employee performance regularly providing constructive feedback enabling targeted professional growth.
- Monitored inventory levels and ensured timely delivery of supplies to prevent stockouts or delays in service provision.
Education
Bachelor of Science - History
Georgia College
Milledgeville, GA12.1995
Skills
- Renewal Management
- Relationship Building
- Review of contracts
- Account Management
Additional Information
United States Air Force Veteran serving from December 1982 to August 1992 in the Public Affairs and Communications/Computer Career Fields.
Timeline
Client Manager, Regional Accounts
Standard Insurance Company
05.2021 - Current
Renewal Coordinator
GIS Benefits
04.2019 - 05.2021
Client Service Director
OneAmerica
05.2014 - 06.2018
Senior Sales Assistant
Mutual of Omaha
02.2009 - 05.2014
Principal Financial Group
Client Services Director
08.2007 - 09.2008
Regional Office Manager
Reliance Standard Life Insurance Company
07.2003 - 08.2007
Bachelor of Science - History
Georgia College
Similar Profiles
Renee StubbsRenee Stubbs
Long Term Disability Claims Processor at Standard Insurance CompanyLong Term Disability Claims Processor at Standard Insurance Company
Clifford M. Wendel; LSSBBClifford M. Wendel; LSSBB
Lean Leader - Value Optimization Services at Standard Insurance CompanyLean Leader - Value Optimization Services at Standard Insurance Company
Demetra FieldsDemetra Fields
IT Technical Advocate at Standard Insurance CompanyIT Technical Advocate at Standard Insurance Company