Tim Phelps
I've spent the last 22 years with the same company starting off as a shop helper, and then growing into a plumbing service tech. I spent about 10 years running service calls at a high level to eventually get promoted to a management position. I've since become a service manager responsible for most of the day to day operations including dispatching, inventory control, purchasing, permitting, customer management and conflict resolution. I'm very familiar with the Florida Building Code and feel that the next evolution of my career is in the public sector. I've always had an affinity for the Building Departments we've worked with over the years, and a growing appreciation for the priorities of customer safety and compliance over profit margins.
Work History
Manager
21 Years 8 Months- Supervised daily operations to manage service standards and expectations as well as customer satisfaction.
- Monitored service staff performance and provided feedback based on experience for improvement.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Directed dispatching, routing, and tracking of 6+ fleet vehicles.
- Developed strong relationships with suppliers to source high-quality materials at competitive prices.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Repaired plumbing systems, components, and equipment.
- Inspected sewers and piping systems to assess quality and condition.
- Responsible for almost all of the permits the company has pulled in the past 11+ years across multiple municipalities.
- Have been the point of contact for our customers for almost 11 years.
- Fostered a positive work environment through open communication channels and conflict resolution strategies.
Service Plumber
21 Years 8 Months- Installed and maintained water heaters, faucets, and fixtures for optimal performance.
- Diagnosed and repaired plumbing systems, ensuring compliance with safety standards.
- Performed permitted work to the current Florida Building Code
- Trained junior plumbers in best practices for installation and repair techniques.
- Collaborated with team members to streamline and improve service processes.
Education
GED
PHCC Apprenticeship - Plumbing and the Florida Building Code
No Degree - Humanites + Pre Reqs For Ongoing Education
Skills
Accomplishments
Led Gus Plumbing to an almost perfect compliance record when it comes to the permits pulled over the years across multiple municipalities. I've learned multiple permitting software platforms, and have become proficient on the user side which would greatly help me learn the admin side. I've cultivated relationships with building departments, and inspectors to seamlessly address and correct any issues that come up from time to time. I'm familiar with the procedures related to permitting from application to attachments to inspections to close-out. Having been in an office type environment for many years, I can adapt to and learn a new culture in the public sector.