Tim Phillips
Palm Bay,FL
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 12 years of experience. Highly effective and comfortable working with people at all levels in organization. Purchased a small detail shop in Jan 2007 taking the business from a one-man operation grossing $50,000 per year to a $300,000 a year business with a part-time staff of five employees. Hired and developed training systems for all new employees to maintain the standard of service. Was the payroll manager, marketing manager, shop foreman, office manager, as well all the sales and customer service manager.
Overview
15
15
years of professional experience
Work History
President/Owner/Operator
T&C Auto Spa
Palm Bay , FL
01.2007 - 04.2020
- Managed day-to-day business operations, including accounting, finance, HR, marketing, and sales. Increasing gross profits 300% by driving online marketing initiatives to get customers to inquire.
- Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Trained and motivated employees to perform daily business functions.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Reconciled daily sales, returns, and financial reports in QuickBooks.
Inside Sales Coordinator
Stock Building Supply
Orlando , FL
03.2004 - 11.2005
- Called on leads generated by marketing campaigns, trade shows and other events.
- Processed customer orders and resolved questions and concerns regarding products, pricing and availability.
- Coordinated with warehouse department to pull products for customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
- Scheduled customer appointments for sales representatives on road or out of office.
- Engaged clients through effective communication and interpersonal skills, which helped to develop lasting relationships.
- Answered average of 30 incoming customer calls daily
Education
Associate of Arts - Liberal Arts And General Studies
Eastern Florida State College
Cocoa, FLSkills
Leadership
- Analytical and Critical Thinker
- Judgment and Decision Making
- Relationship and Team Building
- Employee Motivation and Performance
- Effective Communicator and Public Speaker
- Strategic Planning and Execution
Operational
- Intuit QuickBooks
- Workflow Processes
- Sales Tracking and Forecasting
- Profit and Loss Management
- Budget Planning
Marketing and Advertising
- Budget Planning
- Campaign development
- Sales Growth
- Web Application Design
- Website Updates
- Facebook expertise
- Video promotions
- Google Adwords Suite
- Classifieds experience
- Customer engagement
- Adobe Creative Cloud
Community Services & Hobbies
Was the Tackle director , Vice President and Football Coach of the Bayside Bears Youth Football Organization. Also Enjoy reading fiction and writing short stories.
Timeline
President/Owner/Operator
T&C Auto Spa
01.2007 - 04.2020
Inside Sales Coordinator
Stock Building Supply
03.2004 - 11.2005
Associate of Arts - Liberal Arts And General Studies
Eastern Florida State College
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