Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tim Platt

Shelton,CT

Summary

Strong leader and analytical problem-solver with extensive experience in team building, motivation, mentorship, as well as excellent customer relations aptitude and relationship-building skills. Confident in using independent decision-making and sound judgment delivering measurable, value added results in growing sales volume. Excels in managing operations of $65 million+ and teams of 200+ employees with exceptional supervision, project coordination and leadership development. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement, customer satisfaction while exceeding company key performance indicators.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Store Manager

Jordan's Furniture
10.2018 - 11.2023
  • Directed store employees to exceed targets in commission driven sales environment to maintain high productivity and performance metrics.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Orchestrated team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Recruited, developed and trained new employees on company protocols and customer service standards.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Identified operational redundancies leading to reduction in payroll cost while maintaining sales and satisfaction goals.
  • Instrumental in identifying, developing, and mentoring internal and external hires into leadership roles.
  • Collaborated with community leaders supporting local charitable ventures and initiatives.

General Manager

Bj's Wholesale Club
02.2016 - 10.2018
  • Developed and implemented strategies to increase sales and profitability.
  • Forecasted market trends to ensure freshness, increasing profitability and reduce waste.
  • Directed teams in operational skills to maximize inventory levels and merchandising to exceed sales targets.
  • Developed employees through coaching and mentoring on management principles, industry practices, company procedures, and technology systems.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Developed operational strategies to enhance and increase customer loyalty.

Store Manager

Kohl's
07.2014 - 02.2016
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Implemented new inventory operations procedures to enhance replenishment and merchandising.
  • Launched new strategies to engage customers and increase brand loyalty.
  • Redesigned and launched company initiative in Ship to Store process to maximize space capacity and delivery speed.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Identified each employee's individual strengths and mentored team to improve areas of opportunity.
  • Leveraged team's success to lead the district in customer satisfaction.

Vice President Store Manager

Macy's
06.2013 - 07.2014
  • Cultivated competent teams with strategic leadership to motivate employees, increasing customer satisfaction and sales.
  • Recruited and managed employees to maximize productivity, implementing company best practices and protocols.
  • Identified opportunities to improve business process flows and productivity including launching a new company ship to store initiative.
  • Collaborated with senior management to develop strategic initiatives and long term goals.
  • Partnered with regional merchants and planners to forecast trends to increase sales.

Store Team Leader

Target
05.2005 - 06.2013
  • Developed and implemented store-wide policies and procedures to improve customer service and store operations.
  • Led a team of 12 assistant managers to guide a 200+ employee team in staffing and training, safety compliance, inventory control and financial functions.
  • Selected by senior leaders as District Talent Captain, collaborating with peers to identify new talent and build succession plans supporting district staffing.
  • Created tailored education plans for employees identified as future leaders and mentored candidates into leadership roles.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Engineered new store location from start of construction including logistics, operationalizing company vision, creating positive culture, and hiring and training efficient team.
  • Cultivated and strengthened lasting customer relationships using strong issue resolution and dynamic communication skills.
  • Partnered with local community representatives in charitable endeavors.

Education

Bachelor of Science - Leisure Management & Tourism

University of New Hampshire
Durham, NH

Skills

  • Mentoring
  • Customer Service Management
  • Operations and Logistics Management
  • Leadership Development
  • Process Improvements
  • Financial Management
  • Strategic Planning
  • Collaboration

Certification

  • Certified Lean Six Sigma Green Belt - Jan 2018 Credential ID 24825353

Timeline

Store Manager

Jordan's Furniture
10.2018 - 11.2023

General Manager

Bj's Wholesale Club
02.2016 - 10.2018

Store Manager

Kohl's
07.2014 - 02.2016

Vice President Store Manager

Macy's
06.2013 - 07.2014

Store Team Leader

Target
05.2005 - 06.2013

Bachelor of Science - Leisure Management & Tourism

University of New Hampshire

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Tim Platt