Summary
Work History
Education
Skills
Timeline
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Tim Pletsch

Clayton,DE

Summary

Dynamic sales professional with a proven track record at Go-Glass, excelling in customer relationship building and sales strategy development. Recognized for enhancing revenue growth through effective closing techniques and fostering team collaboration. Adept at optimizing inventory management while delivering exceptional service, ensuring client satisfaction and loyalty.

Work History

Salesman

Go-Glass
2017 - 2025
  • Engaged customers by providing detailed product knowledge and personalized service.
  • Assisted in managing inventory levels to ensure product availability and minimize stockouts.
  • Collaborated with team members to meet sales targets and improve overall store performance.
  • Demonstrated effective communication skills while addressing customer inquiries and resolving issues.
  • Utilized point-of-sale systems to process transactions accurately and efficiently.
  • Developed relationships with regular customers, enhancing loyalty and repeat business opportunities.
  • Participated in training sessions to stay informed about new products and sales techniques.
  • Developed strong client relationships through consistent communication and exceptional customer service.
  • Assisted customers in selecting appropriate products based on their needs, boosting satisfaction rates.
  • Provided after-sales support, addressing any issues promptly to ensure ongoing client satisfaction.
  • Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Negotiated prices, terms of sales and service agreements.
  • Built relationships with customers and community to promote long term business growth.

Store Manager

Go-Glass
2022 - 2023
  • Managed daily store operations, ensuring smooth workflow and customer satisfaction.
  • Implemented inventory management systems to optimize stock levels and reduce shrinkage.
  • Developed and executed sales strategies to enhance revenue growth and customer engagement.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Shop Foreman

AZZ
2015 - 2017
  • Supervised daily operations and workflow to ensure efficient production processes.
  • Trained new staff on equipment usage and safety protocols, enhancing team performance.
  • Implemented quality control measures to consistently meet product specifications and standards.
  • Assisted in inventory management by tracking supplies and ensuring availability of materials.
  • Developed training materials to improve onboarding processes for new employees.
  • Used hand and power tools, equipment, and instruments accurately.
  • Trained and coached employees to improve performance and skills.
  • Verified safe and proper operation of wide range of power tools, equipment and instruments.
  • Directed daily operations of team of Number technicians and shop professionals.
  • Coordinated with other departments to ensure timely completion of projects and smooth communication between teams.

Head Boys Tennis Coach

St. Thomas Moore Academy
2009 - 2011
  • Developed individualized training plans for student athletes to enhance skill levels and performance.
  • Organized and executed local tournaments, fostering a competitive spirit among participants.
  • Implemented drills that targeted specific skills, resulting in improved player techniques and game understanding.
  • Mentored junior coaches, sharing best practices and enhancing coaching effectiveness across the team.
  • Evaluated player strengths and weaknesses, tailoring practice routines accordingly to optimize progress.
  • Enhanced player performance by implementing personalized training programs and providing constructive feedback.
  • Promoted sportsmanship among players by modeling respectful behavior on the court and during competitions.
  • Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
  • Improved team dynamics through effective communication and goal-setting sessions, fostering a supportive environment for player growth.

Education

Smyrna High School
Smyrna, DE

Skills

  • Sales and marketing strategies
  • Customer relationship building
  • Sales strategy development
  • Client presentations
  • Territory development
  • Closing techniques
  • Customer relations
  • Safety awareness
  • Motivational leadership style
  • Exercise program design
  • Training routines
  • Match strategy development
  • Group lesson management
  • On-court decision making

Timeline

Salesman

Go-Glass
2017 - 2025

Store Manager

Go-Glass
2022 - 2023

Shop Foreman

AZZ
2015 - 2017

Head Boys Tennis Coach

St. Thomas Moore Academy
2009 - 2011

Smyrna High School

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Tim Pletsch