Timothy Polk
Project Management
Prosper,TX
Overview
20
20
years of professional experience
Work History
Regional Business Development Manager
Contractors, Inc.
Ft. Worth, TX
04.2022 - Current
- Regional Market Expansion: Spearhead regional growth initiatives across multi-state territories, focusing on expanding market share within multifamily, commercial, and residential sectors.
- Client Relationship Development: Cultivate and maintain strategic relationships with property managers, ownership groups, and industry partners to drive project acquisition and client retention.
- Marketing: Lead marketing strategies for core services, including roofing, structural reconstruction, amenity upgrades, service repairs, and capital projects.
- Consultative Sales Process: Conduct due diligence walks, proposal presentations, and consultative sales meetings to identify client needs and deliver tailored contractor solutions.
- Cross-Functional Collaboration: Partner with project managers, estimators, and field teams to ensure successful project execution and superior customer experience.
- Sales Team Development: Train and mentor Project Managers in sales techniques, client engagement strategies, and business development best practices to strengthen team performance.
- Reporting and Forecasting: Track pipeline activity, prepare weekly sales reports, and contribute to revenue forecasting and quarterly planning initiatives.
Market Sales Manager
Express Flooring
Arlington, TX
01.2022 - 04.2025
- Market Analysis and Strategy Development: Conducted thorough market research to understand local trends, competition, and customer needs within the flooring industry. Developed and implemented strategic marketing plans that align with the company's goals to enhance market presence and increase sales.
- Marketing: Oversaw promotional activities including advertising, social media, and event marketing. Worked closely with home office and the sales team to create engaging campaigns that boost brand awareness and customer loyalty, focusing on both residential and commercial flooring solutions.
- Sales Leadership: Lead, train, and motivate a team of sales representatives. Set sales targets, monitor performance, and provide guidance to achieve and exceed these goals. Collaborate on pricing strategies to ensure competitiveness while maintaining profitability.
- Relationship Management: Built and maintained strong relationships with key stakeholders including suppliers, installers, and large-scale clients. Facilitated partnerships that lead to expanded product offerings and exclusive deals, enhancing the company's market position.
- Performance Metrics and Reporting: Regularly tracked and analyzed key performance indicators (KPIs) related to market share, sales volume, and customer satisfaction. Prepared detailed reports for senior management, providing insights and recommendations for continuous improvement in marketing and sales strategies.
Mortgage Loan Officer
Mr. Cooper
Carrollton, TX
01.2020 - 01.2022
- Client Interaction: Engaged with clients to assess their financial needs, explain mortgage products, and guide them through the loan application process, ensuring a clear understanding of terms and conditions.
- Loan Origination: Processed mortgage loan applications from start to finish, including gathering financial documents, verifying creditworthiness, and submitting applications to underwriting for approval.
- Regulatory Compliance: Ensured all loan processes adhere to both federal and state regulations like the Truth in Lending Act (TILA), Equal Credit Opportunity Act (ECOA), and others to maintain legal compliance and ethical standards.
- Relationship Management: Cultivated and maintained relationships with real estate agents, builders, and financial advisors to generate new business leads, and provide ongoing support to clients post-closing to encourage repeat business and referrals.
Realtor
LivingWell Properties
Prosper, TX
10.2018 - 12.2020
- Client Relationship Management: Developed and maintain strong, trust-based relationships with clients by understanding their unique needs, guiding them through the buying or selling process, and providing exceptional personalized service.
- Property Marketing: Leveraged local market knowledge to create effective marketing strategies for property listings, utilizing both traditional and digital platforms like social media, MLS listings, and bespoke open house events to attract potential buyers.
- Negotiation and Closing: Actively negotiated deals to achieve the best outcomes for clients, handling all aspects of transactions from offer to closing. Ensure all paperwork is accurately completed, and coordinate with attorneys, inspectors, and other stakeholders to facilitate smooth closings.
- Community Engagement and Networking: Represented the brokerage within the community by participating in local events, networking with other professionals (like builders, attorneys, and financial advisors), and staying informed on local real estate trends and regulations to provide insightful advice to clients.
Store Manager
Walmart
Texas
11.2009 - 07.2018
- Leadership and Team Management: Oversaw a team of department managers, associates, and hourly employees, ensuring high morale, effective communication, and optimal performance through motivation, training, and development.
- Operational Excellence: Managed all aspects of store operations including inventory control, merchandising, safety, and compliance with company policies. Ensure the store operates efficiently and meets or exceeds operational KPIs.
- Customer Service: Championed Walmart's customer service standards, ensuring that customer satisfaction remains high by resolving complaints, managing customer feedback, and promoting a customer-first culture within the store.
- Financial Management: Responsible for the store's P&L, including budgeting, expense management, and sales performance. Drive strategies to increase sales, manage inventory shrinkage, and control operational costs.
- Store Presentation and Maintenance: Ensured the store's physical appearance, cleanliness, and layout meet Walmart standards. Coordinate with maintenance teams for repairs and enhancements to improve the shopping experience.
- Compliance and Safety: Ensured all store practices comply with local, state, and federal regulations, including labor laws, health and safety standards. Implement safety programs to minimize accidents and maintain a safe working environment.
- Community Engagement: Act as the face of Walmart in the community, participating in local events, supporting community initiatives, and fostering relationships with local businesses, charities, and schools to enhance Walmart's community presence and brand reputation.
Branch Manager
Chase Bank
Texas
12.2005 - 11.2009
- Leadership and Management: Oversaw daily operations of the branch, manage staff performance, and ensure the team delivers exceptional customer service while adhering to bank policies and procedures.
- Financial Performance: Drive branch profitability through effective sales strategies, customer retention, and new account acquisition. Monitored and analyzed branch metrics to meet or exceed financial targets.
- Customer Service Excellence: Maintained high standards of customer service by training staff, resolving complex customer issues, and ensuring a positive banking experience for all clients.
- Compliance and Risk Management: Ensured all branch activities comply with banking regulations, anti-money laundering (AML) policies, and internal audits. Implemented risk management practices to safeguard the branch and its customers.
- Community Engagement: Fulfilled role as a community leader by participating in local events, business networking, and fostering relationships that enhance the branch's reputation and business opportunities within the community.
- Operational Efficiency: Managed branch logistics including scheduling, cash handling, security, and facility management to optimize operational efficiency and maintain a professional work environment.
Education
Bachelor of Science - Technology
Harding University
12.2005
Phone
cell, (903) 819-2212
Personal Information
Title: Regional Business Development Manager
Timeline
Regional Business Development Manager
Contractors, Inc.
04.2022 - Current
Market Sales Manager
Express Flooring
01.2022 - 04.2025
Mortgage Loan Officer
Mr. Cooper
01.2020 - 01.2022
Realtor
LivingWell Properties
10.2018 - 12.2020
Store Manager
Walmart
11.2009 - 07.2018
Branch Manager
Chase Bank
12.2005 - 11.2009
Bachelor of Science - Technology
Harding University