Tim Rains

• Mentored junior team members, fostering professional development and career advancement opportunities within company.
• Increased employee engagement by implementing training programs and promoting open communication.
• Identified and resolved unauthorized, unsafe, or ineffective practices.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
• Reduced operational risks while organizing data to forecast performance trends.
• Drove excellence in customer service through effective communication channels between internal teams as well as external clients.
• Developed safety protocols to ensure secure working environment, resulting in reduced accidents onsite.
• Mitigated risks by developing contingency plans for potential operational disruptions or delays.
• Played instrumental role in expanding business operations into new markets by strategically analyzing growth opportunities.
• Leveraged data-driven insights to make informed decisions about resource allocation and process improvements.
• Enhanced site efficiency by streamlining operations and implementing new processes.
• Conducted regular audits of operational procedures, ensuring compliance with industry standards and regulations.
• Led continuous improvement efforts, identifying areas of opportunity and driving positive change across organization.
• Managed budgets and resources, leading to cost-effective operations without compromising quality.
• Launched new initiatives to improve overall site performance, contributing to company growth.
• Reduced equipment downtime through proactive maintenance and timely repairs.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Achievements:

• Lifetime OTD performance greater than 90%
• Doubled size of our fleet since 2019 including being awarded four additional start-up locations
• Streamlined our Preventative Maintenance program to eliminate unnecessary expenses by utilizing internal resources and reducing need for 3P maintenance companies
• Reduced overdue PMs by 100% zero past due in 12-month period.

• Introduced new methods, practices, and systems to reduce turnaround time.
• Grant writing and management
• Developed strong relationships with vendors, resulting in better pricing and improved service quality.
• Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
• Increased profit by streamlining operations.
• Program evaluation and assessment
• Fundraising and donor relations
• Volunteer management
• Community outreach and engagement
• Project Management
• Event planning and coordination

Achievements:

• Generated 40% increase in fundraising revenue through high-touch approach that contextualized organizational needs to individual motivations
• Reduced operational costs by 30% by bringing in-house marketing and sales content collateral efforts.

• Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
• Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
• Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
• Enhanced client satisfaction with diligent follow-up after closing, ensuring positive experience overall.
• Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
• Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
• Ensured compliance with federal/state laws regulating real estate transactions.
• Increased property sales by effectively marketing listings and utilizing strong negotiation skills.

Achievements:

• Met and exceeded sales goals for quarterly and annual targets by conducting strategic prospecting and managing client relationships with excellence.

• Achievements: Introduced innovative programs that increased revenue through revenue-sharing initiatives and operational efforts to decrease empty miles driven
• Enhanced customer satisfaction by providing timely and accurate responses to inquiries and concerns.
• Managed high-profile accounts, ensuring seamless delivery of services and maintaining strong client relationships.
• Conducted regular audits of internal controls to maintain compliance with industry regulations and standards, mitigating potential risks to organization.
• Communicated with upper management regarding performance and areas out of compliance with contractual agreements to identify solutions.
• Increased revenue growth by identifying new business opportunities and expanding existing client relationships.
• Led successful change management initiatives in response to evolving industry demands, enabling organization to adapt quickly while maintaining high levels of client satisfaction.
• Optimized team performance with regular training sessions, fostering collaborative work environment.
• Analyzed individual, team, and account performance by performing root cause analysis and developing corrective action plans.
• Defined measurement systems to monitor and report performance metrics and client satisfaction to clients, company, and employees.
• Maintained up-to-date knowledge of relevant regulatory changes affecting account operations practices, ensuring continued compliance across all activities.
• Trained and guided team members to maintain high productivity and performance metrics.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Planned, directed, and coordinated daily delivery schedules for entire fleet of trucks in fast-paced work environment
• Utilized advanced analytical skills in order to resolve complex operational issues effectively.
• Implemented necessary changes in response to shifting business needs, maintaining proactive approach to problem-solving.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Conducted internal safety audits
• Performed driver log audits to ensure all HOS regulations were followed
• Managed truck maintenance and repairs per FDOT regulations
• Managed daily dispatch route assignments and route structure for all deliveries, and internal and client shipments to ensure cost-effective dispatch planning for 100 grocery stores
• Ensure dispatch protocols are compliant with both client and company policies and procedures
• Managed cost reduction by consolidating information from different divisions to determine daily load plan requirements for facility, then adjusting and executing accordingly
• Managed fuel inventory within four states for 70 fuel centers, including billing, audits, and report preparation for Local, State, and Federal reporting requirements
• Purchased fuel for all sites based on market pricing and trends.