Summary
Overview
Work History
Skills
References
Timeline
Generic

Tim Scott

Providence,USA

Summary

Results-oriented General Manager bringing expertise in accounting, front office, housekeeping, sales, and revenue management. Successful at overseeing all areas of daily operations and making effective decisions to positively impact guests, employees, and the company to bring customer satisfaction and drive profits.

Overview

13
13
years of professional experience

Work History

Dual Accounting Manager

Colwen Hotels
Foxborough, MA
12.2024 - Current
  • Manage both the Renaissance Patriot Place and Hilton Garden Inn Patriot Place
  • Oversee all Accounts Payable and Receivable, Income Journal Reconciliations, and Month-End documentation and reconciliation.
  • Review P&L actuals against forecast and work with GM on recommendations
  • All General Cashier duties including issuance and compliance for issued banks and petty cash processing
  • Review and process all expense reports and capex requests
  • Work directly with the Kraft Group for all event and individual billing, including event invoice processing and reconciliation
  • Review GLs regularly, and post accruals and reclasses as needed.
  • Assist off-site Corporate staff accountants with any research and reconciliation issues

Accounting Manager

Hotel Viking
Newport, USA
08.2021 - Current
  • Company Overview: 4-star destination hotel in the heart of Newport, RI that generates over $30 million in revenue annually.
  • Responsible for the day to day accounting for a 208 room, 4-star destination hotel in the heart of Newport, RI that generates over $30 million in revenue annually.
  • Oversee daily income audit for all hotel revenue using Profitsword, Opera PMS, My Digital Office, Elavon, Agilysys, MerchantLink, and Davidson Hospitality subsidiary ledgers. I review all rooms, F&B, spa, parking, and other revenue streams along with cash handling and credit card reconciliation for the hotel to ensure correctness and accountability from employees, and to balance the IJ for export to the GL.
  • Process $500k+ in AP invoices monthly during peak season using M3, Birchstreet, and Bevager. I coordinate with all departments to ensure PO creation and receiving is conducted each week and in a timely manner.
  • Manage all group billing including AR accounts. Peak months I process over 40 groups and coordinate with clients and sales managers on resolving billing issues and questions. Process all direct billing requests, deposits using Sertifi, and PM account creation in Opera.
  • Responsible for all on-property tax reconciliation including collecting and processing tax-exempt guests and groups.
  • Balance to the GL over $500k in gift certificate sales and redemptions on a daily basis.
  • Process and balance to the GL all chargebacks each month.
  • As General Cashier I'm responsible for issuing, counting, tracking, changing, and returning all banks for hotel employees. Handle all petty cash requests, change orders, and check deposits.
  • Assist the Assistant Director of Finance on month-end requirements, accruals, reclasses, and corporate deadlines.
  • Process and distribute detailed GL activity for all department heads to review.
  • Serve as the input/output of the hotel ensuring compliance and accountability for all departments including Executive Committee members.
  • 4-star destination hotel in the heart of Newport, RI that generates over $30 million in revenue annually.

General Manager

Courtyard by Marriott Lincoln Hotel
Lincoln, USA
08.2019 - 08.2021
  • Responsible for overseeing front desk, housekeeping, sales, bistro, and maintenance departments. Responsible for all P&L, guest service scores, and monthly reports detailing every line from top to bottom for multi-million dollar a year property.
  • Lead 121 rooms hotel with 50 staff members in an extremely busy and high revenue environment primarily handling high-level guests from Amica, Fidelity, CVS, and other RI and MA businesses.
  • Led hotel out of low-occupancy and rate vs. comp set to being #2 in the market by May 2021.
  • Worked closely with revenue and sales to develop a new 2021 plan. I implemented a competitive long term rate to compete with the new Residence Inn next door, increasing long-term stay occupancy by over 200% over the previous rate structure.
  • Worked through Covid-19 Pandemic and led hotel and team to Top 15% of all Courtyards (out of 1000) in 'Intent to Recommend' and top 10% for 'Elite Recognition' through May 2021.
  • Stabilized staffing and morale within 6 months of hire and increased overall 'Intent to Recommend' score by 10% YoY and 'Staff Service' by 15% YoY.
  • Trained all staff in Buffalo Lodging policies and procedures, including Marriott Service requirements and training modules.
  • Responsible for onboarding all new staff including hiring documentation and orientation.
  • Work closely on facility management, assisting in work orders, vendors, HVAC/PTAC repair, pool maintenance and chemical balancing, quarterly audits, and PM'ing rooms.
  • Reorganized both housekeeping and maintenance departments by implementing new processes and procedures, and personally checking on their work regularly. Cleanliness scores increased by 8% YoY and Maintenance scores increased 12% YoY.
  • Personally led team through 2020 Pandemic leading by example and from the front, ensuring all safety and PPE procedures were implemented and adhered to including masks, temperature checks, social distancing, room cleaning procedures, availability of hand sanitizing stations, and state required forms.
  • Scored 88% on 2021 Marriott Virtual QA Audit.

General Manager (AGM through Dec 2018)

Hampton Inn and Suites Providence/Warwick
Providence/Warwick, USA
02.2018 - 08.2019
  • Responsible for overseeing front desk, housekeeping, breakfast, bar, and maintenance departments. Act as the primary point of contact between department heads and GM, coordinating projects, resolving departmental issues, and providing recommendations for process changes. Walk hotel daily, report deficiencies to department heads, conduct room spot-checks for cleanliness and maintenance issues, and review SALT scores with the team to award successes.
  • Primary point of contact for escalated employee and/or guest related issues. Lead by example by working directly with employees in all departments to set examples and expectations.
  • Helped decrease Staff Related Problems from 6.8% (Jan-April) to 2.2% (May-July) by working directly with front office staff while also increasing 'Exceeded/Met Expectations' to 38.3% from 12.5% during the same time period.
  • Primary contact for interviewing, hiring, onboarding and training new line-level staff.
  • Assisted the GM with her duties such as rolling the day using Profitsword, uploading and processing invoices, processing new hires and disciplinary actions in ADP, making schedules, creating and tracking productivity reports, inventory, purchasing, and general coordination and management of hotel staff in her absence.
  • Familiarity with Schulte internal QA audit - passed 2018.
  • Cover shifts and/or assist when needed in housekeeping, front desk, and maintenance.

Hotel Manager

Newport Beach Hotel and Suites
Newport, USA
05.2017 - 02.2018
  • Company Overview: Luxury-brand hotel.
  • As hotel manager, oversee housekeeping, front desk, and engineering departments in the day-to-day operation of a luxury-brand hotel. Responsible for daily hotel walks, inspection of rooms, inventory, purchasing, staffing, scheduling, and coordinating hotel specific issues with contractors and getting quotes for scope of work. Coordinate with HR over disciplinary issues and staffing requirements. Hire and train new employees for housekeeping, engineering, and front desk. Ensure SoP's are followed across all departments and provide hotel-specific reports on a weekly and monthly basis to upper management.
  • Provide leadership, guidance, and training to LEAD supervisors who oversee housekeeping, front desk, and engineering departments.
  • Monitor and manage engineering and housekeeping day-to-day duties, projects, and time management.
  • Work closely with guests on problem resolutions, billing, and room/hotel specific issues.
  • Cover shifts as needed for front desk and housekeeping.
  • Manage same-day selling of the hotel to maximize rates and occupancy levels.
  • Ensure daily and weekly GM reports are completed and sent to management by appropriate due dates.
  • CPO and TIPS certified.
  • Luxury-brand hotel.

Assistant Housekeeping Manager / Director of Housekeeping

Providence Biltmore Curio Collection by Hilton
Providence, USA
08.2012 - 05.2017
  • Managed 294-room hotel with over 50 departmental employees within a Union environment. Responsible for weekly payroll using ADP, monthly inventory and purchasing, scheduling, disciplinary actions, room inspections, productivity reports, team building, hiring, and training. Assisted in $15 million floor-by-floor hotel renovation. Role model and leader to employees by providing consistent follow-through, fairness, and sincerity while maintaining commitment to guest service and satisfaction.
  • Increased room cleanliness scores YoY from 2012 to 2016. 2016 exceeded all previous years scores by 3%.
  • Lead coordination of floor-by-floor renovation.
  • Helped train inspectors for management positions, with one promoted.
  • Under budget by over $70k YTD 2016 in payroll expenses as Director of Housekeeping.
  • Decreased monthly departmental expenses YTD 2016 by nearly 10% by reassessing PAR levels as Director.
  • Met Quality Assurance Audit goal for 2013 and 2014. Passed Hilton QA inspection with 100% cleanliness.
  • 2014/2015/2016 Leader of the Year Nominee.

Skills

  • Profitsword
  • Leader
  • Forecasting/Budgeting
  • Team Builder
  • Mentor
  • FOSSE
  • OnQ
  • Opera
  • PEP
  • M3
  • Birchstreet
  • Ottimate
  • Agilysys
  • Elavon
  • Excel
  • CI/TY

References

References available upon request.

Timeline

Dual Accounting Manager

Colwen Hotels
12.2024 - Current

Accounting Manager

Hotel Viking
08.2021 - Current

General Manager

Courtyard by Marriott Lincoln Hotel
08.2019 - 08.2021

General Manager (AGM through Dec 2018)

Hampton Inn and Suites Providence/Warwick
02.2018 - 08.2019

Hotel Manager

Newport Beach Hotel and Suites
05.2017 - 02.2018

Assistant Housekeeping Manager / Director of Housekeeping

Providence Biltmore Curio Collection by Hilton
08.2012 - 05.2017

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