Summary
Overview
Work History
Education
Skills
Timeline
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Tim Shepard

Springfield,MO

Summary

Driven by a results-focused approach at Central States Industrial Equipment and Services, I spearheaded teams to exceed performance goals through innovative sales strategies and effective CRM optimization. Leveraging skills in complex problem-solving and team leadership, I enhanced customer satisfaction and team performance, demonstrating a proven track record in sales management and employee mentoring.

Overview

4
4
years of professional experience

Work History

Manager - Inside Sales

Central States Industrial Equipment and Services
06.2024 - Current
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Business Development Lead

Central States Industrial Equipment and Services
05.2023 - 06.2024
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Evaluated competitor offerings to maintain a competitive edge in the market space.
  • Consistently exceeded performance goals by effectively managing multiple projects simultaneously under tight deadlines.

Business Development Leader

Central States Industrial Equipment and Servies
01.2022 - 05.2023
  • Expanded client base by identifying new opportunities and developing targeted business strategies.
  • Implemented data-driven sales strategies, optimizing resources and maximizing results.
  • Optimized CRM systems for improved customer relationship management and streamlined workflows.
  • Engaged with customers to build business relationships.
  • Developed business pipeline using cold and warm techniques.

Customer Service Representative

Central States Industrial Equipment and Services
10.2020 - 01.2022
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.

Education

Bachelor of Arts - Religious Studies

Luther Rice College And Seminary
Lithonia, GA
12.2018

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Cross-Functional Teamwork
  • Sales Techniques
  • Performance Management
  • Customer Relationship Management (CRM)
  • Sales management
  • Performance Evaluations
  • Key Performance Indicators
  • Teamwork and Collaboration
  • Customer Service
  • Decision-Making
  • Employee Coaching and Mentoring
  • Goal Setting

Timeline

Manager - Inside Sales

Central States Industrial Equipment and Services
06.2024 - Current

Business Development Lead

Central States Industrial Equipment and Services
05.2023 - 06.2024

Business Development Leader

Central States Industrial Equipment and Servies
01.2022 - 05.2023

Customer Service Representative

Central States Industrial Equipment and Services
10.2020 - 01.2022

Bachelor of Arts - Religious Studies

Luther Rice College And Seminary

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Tim Shepard