Tim Shepard
Springfield,MO
Summary
Driven by a results-focused approach at Central States Industrial Equipment and Services, I spearheaded teams to exceed performance goals through innovative sales strategies and effective CRM optimization. Leveraging skills in complex problem-solving and team leadership, I enhanced customer satisfaction and team performance, demonstrating a proven track record in sales management and employee mentoring.
Overview
4
4
years of professional experience
Work History
Manager - Inside Sales
Central States Industrial Equipment and Services
2024.06 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Business Development Lead
Central States Industrial Equipment and Services
2023.05 - 2024.06
- Mentored junior team members, contributing to their professional development and overall team success.
- Evaluated competitor offerings to maintain a competitive edge in the market space.
- Consistently exceeded performance goals by effectively managing multiple projects simultaneously under tight deadlines.
Business Development Leader
Central States Industrial Equipment and Servies
2022.01 - 2023.05
- Expanded client base by identifying new opportunities and developing targeted business strategies.
- Implemented data-driven sales strategies, optimizing resources and maximizing results.
- Optimized CRM systems for improved customer relationship management and streamlined workflows.
- Engaged with customers to build business relationships.
- Developed business pipeline using cold and warm techniques.
Customer Service Representative
Central States Industrial Equipment and Services
2020.10 - 2022.01
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
Bachelor of Arts - Religious Studies
Luther Rice College And Seminary
Lithonia, GA12.2018
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Cross-Functional Teamwork
- Sales Techniques
- Performance Management
- Customer Relationship Management (CRM)
- Sales management
- Performance Evaluations
- Key Performance Indicators
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Employee Coaching and Mentoring
- Goal Setting
Timeline
Manager - Inside Sales
Central States Industrial Equipment and Services
2024.06 - Current
Business Development Lead
Central States Industrial Equipment and Services
2023.05 - 2024.06
Business Development Leader
Central States Industrial Equipment and Servies
2022.01 - 2023.05
Customer Service Representative
Central States Industrial Equipment and Services
2020.10 - 2022.01
Bachelor of Arts - Religious Studies
Luther Rice College And Seminary
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