Tim Shiver

I was asked to join the team here to help with the Toshiba and Ricoh product lines meanwhile becoming familer with the Sharp Product line.

Since them I have learned and became certified on the full line of Sharps including Fiery trained for our PLSP status.

As of last year, I have also taken on the roll of a T3 Trainer certified by AMA, American Management Association. I have taught a total of 4 classes since, three Polaris Pro 3 and one Hercules 3.

I was asked to join the team here as well, to help with their Toshiba and Kip product lines. While here, I also became proficient in repairing HP, Kyocera, Ricoh, and Samsung products.

My monthly averages were consistently good, and I made good money on their monthly bonus program.

I left this career opportunity because my service manager, Chip (Warren) Turner, had left this company and later asked me to come help him at another company, Rite Technology.

I was fully trained on the Toshiba line; we also supported the Kip and Lexmark product lines.

While with this company, I also made the rank of District Service Manager in charge of the entire Tampa Bay Area, with seven technicians.

As a manager, I supported the techs, helped the office staff, took care of part distribution, and managed office inventory. Also helped with meter collections.

I also spent time on the help desk doing remote sessions to resolve customers issues, so we didn't have to send a tech to their office.

At this job opportunity, I started out working on the Canon product line. I started out as a low-volume tech and progressed to the high-volume line. Afterwards, I was accepted to work on the Oce' hi-volume machines.

During my time here, I spent a couple of years in the remanufacturing plant, which really helped me learn the ins and outs of how copiers worked.

Responsibilities included diagnosing and repairing circuit boards. I primarily worked on the Canon line.