Tim Silletto
Ontario,CA
Summary
Senior executive with proven track record in driving growth and operational excellence. Adept at strategic planning, project management, and leveraging data to inform decisions. Strong focus on fostering team collaboration and adapting to changing business needs. Highly skilled in leadership, communication, and delivering impactful results.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Sr. Director, S&OP (Sales and Operations Planning)
Ajinomoto Foods North America, Inc.
08.2023 - Current
- Created and led cross-functional training program for Sales and Operations Planning best practices, following industry standards
- Created S&OE process for proactive weekly analysis, leading to improved forecast accuracy
- Redesigned demand planning process, enhancing Commercial engagement and implementing process governance
- Achieved best forecast history in company history in FY24
Director, Demand Planning and Customer Service
Ajinomoto Foods North America, Inc.
04.2018 - 09.2023
- Improved forecast accuracy in both strategic business units
- Designed and implemented weekly S&OE process to increase analytical agility
- Participated twice annually in peer groups with DriveWheel for Demand Planning and Customer Service
- Implemented proactive shortage notifications (with automation) – new capability for customers
Director, Customer Service and Consumer Affairs
Ajinomoto Foods North America, Inc.
04.2018 - 04.2020
- Reorganized customer service department to increase capabilities and drive more effective leadership of team
- Converted department from very paper-based, manual team to a completely paperless team, saving over 10K pages of paper monthly
- Developed and implemented on-demand exception reporting and processes used by customer service team
- Wrote and implemented order management policy for AFNA, published to all customers
- Collaborated with sales to develop and implement pricing discrepancy exception reporting used daily by sales and customer service teams
- Implemented enterprise document management software to more effectively manage customer deductions
- Created and implemented position focused on customer fulfillment penalties, creating over $2.5 million in improved business profit annually
- Standardized monthly reporting for both Customer Service and Demand Planning, collaborating with business intelligence team
- Promoted after 18 months to absorb Demand Planning function
Director of Sales Operations
The Safariland Group
12.2017 - 04.2018
- Responsible for all Customer Service, Sales Support, and Business Development functions
Director, Customer Service
The Safariland Group
01.2008 - 04.2018
- $1MM OPEX savings achieved by improving efficiency of Customer Service organization
- Improved customer satisfaction dramatically while also reducing size of overall team by 40% - done mostly through attrition; avoiding layoffs
- Served on core project team for enterprise-wide implementation of Microsoft Dynamics AX 2012 ERP system
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Reorganized team to better focus on myriad customer types across multiple locations
- Created and implemented customer Web tools to improve ordering process
- Created and implemented policies for distributor agreements
- Implemented Sales force CRM for sales and Customer Service
- Created CRM Opportunity reporting for company, used in sales management and forecasting up to CEO/CFO
- Created annual customer survey and internal associate survey
- Improved key customer response metrics by 250% over 2 years
- Implemented talent mapping process for department, leading to significant improvements in employee turnover and internal promotion rates
- Created culture of continuous improvement and customer focus within organization
Operations Manager
Equity Nation, Inc.
11.2001 - 12.2007
Customer Service Manager
PepsiCo / Gatorade / Quaker Oats
01.1990 - 01.2000
Education
University of California, Santa Barbara
01.1991
Skills
- Collaborative leadership
- Culture transformation
- Analytics-based decision making
- Sense of Humor / Personable
- Challenging status quo in a friendly manner
- Strategic Thinking
- Process improvement and Governance
- Policy development
- Technology leader within the business
Locations
- Ontario, Ontario, CA
- Orange County, Orange County, CA
Certification
- Negotiating With Suppliers – Red Bear Negotiation Company
- Integrated Business Planning, Oliver Wight Educated
- APICS Certified Supply Chain Professional (CSCP)
- Demand Management, Oliver Wight Educated
Accolades And Awards
- Participated in Future Leaders Seminar in 2020 for Ajinomoto. One of three people in Ajinomoto Foods, North America, Inc. asked to participate (program was run by global Ajinomoto Group).
- CEO Award for helping to lead a project team focused on Inventory Loss. Project won the grand prize of all cost savings projects.
- Currently mentoring 5 coworkers at Ajinomoto who do not report to me.
Timeline
Sr. Director, S&OP (Sales and Operations Planning)
Ajinomoto Foods North America, Inc.
08.2023 - Current
Director, Demand Planning and Customer Service
Ajinomoto Foods North America, Inc.
04.2018 - 09.2023
Director, Customer Service and Consumer Affairs
Ajinomoto Foods North America, Inc.
04.2018 - 04.2020
Director of Sales Operations
The Safariland Group
12.2017 - 04.2018
Director, Customer Service
The Safariland Group
01.2008 - 04.2018
Operations Manager
Equity Nation, Inc.
11.2001 - 12.2007
Customer Service Manager
PepsiCo / Gatorade / Quaker Oats
01.1990 - 01.2000
University of California, Santa Barbara
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