Damian Jarres
Sycamore,IL
Summary
Strategic and results-driven Customer Success and Business Development Leader with over 20 years of experience in sales, relationship management, and operational strategy. Proven ability to cultivate executive-level partnerships, drive revenue growth, and lead cross-functional teams to exceed business objectives. Adept at guiding organizations through digital transformation and aligning technology with business needs to optimize performance. Recognized for consultative leadership, negotiation expertise, and the ability to navigate complex business challenges with agility.
Overview
21
21
years of professional experience
Work History
Customer Success Manager
INTECROWD LLC
03.2022 - Current
- Lead executive-level client engagements to drive digital transformation and optimize business operations through technology integration
- Develop and execute strategic account plans, aligning Workday HCM solutions with clients’ long-term business objectives
- Collaborate with senior leadership, digital strategists, and technical teams to deliver high-impact solutions
- Present performance analytics and insights to key stakeholders to measure ROI and refine strategies
- Mentor and onboard new Account Executives, enhancing team capabilities and driving sales excellence
- Serve as a trusted advisor to C-level executives, ensuring seamless adoption and integration of Workday solutions
- Conduct business process reviews and identify opportunities for system optimization, increasing operational efficiencies
- Provide training and ongoing support to clients, ensuring they maximize the value of their Workday investment
- Drive customer retention and satisfaction through proactive engagement, issue resolution, and continuous improvement initiatives
- Lead contract negotiations and renewals, ensuring mutually beneficial agreements that align with clients’ evolving needs
Senior Product Advisor
HEARTLAND
11.2020 - 03.2022
- Partnered with business owners and senior executives to implement HR, payroll, hiring, onboarding, time tracking, and merchant service solutions tailored to their operational needs
- Conducted in-depth consultations to assess client requirements and propose customized service offerings to optimize efficiency and compliance
- Developed and maintained strong client relationships, ensuring seamless implementation and ongoing support for their business solutions
- Managed a pipeline of high-value accounts, successfully closing 40+ opportunities and generating $80,000 in new revenue with a 104% margin
- Led client training sessions and product demonstrations to maximize the adoption and effectiveness of Heartland’s suite of business services
- Worked closely with internal teams, including product development and customer support, to enhance service delivery and resolve client issues promptly
- Spearheaded business growth initiatives, identifying new market opportunities and expanding Heartland’s footprint within key industries
Director of Hospitality / Co-Owner
KELLER, INC.
11.2019 - 07.2020
- Built and executed a business development strategy, positioning Keller, Inc
- As a leader in hospitality construction
- Spearheaded the acquisition of three major hospitality construction projects, totaling $36M
- Managed full project lifecycles, including client engagement, contract negotiations, budgeting, and vendor selection
- Established and nurtured relationships with key stakeholders, developers, and investors to expand market reach
- Led market research initiatives to identify emerging trends and opportunities within the hospitality sector
- Directed marketing and branding efforts to enhance Keller, Inc.’s reputation and visibility within the industry
Strategic Account Manager – Hospitality
CONSOLIDATED CONSTRUCTION COMPANY
04.2016 - 11.2019
- Led sales efforts resulting in $65M in new hospitality, restaurant, and event center construction projects
- Developed strategic partnerships with hotel developers and hospitality executives to drive business growth
- Oversaw project scope development, construction timelines, and subcontractor selection
- Acted as a trusted consultant to clients, ensuring alignment between project execution and their long-term business goals
- Led cross-functional teams to optimize construction workflows, ensuring projects were completed on time and within budget
- Conducted feasibility studies and financial analysis to assess project viability and ROI potential
Director of Development / New Construction
WYNDHAM HOTEL GROUP
01.2011 - 01.2016
- Drove franchise expansion across seven Midwestern states, identifying prime opportunities for new construction projects
- Led negotiations with developers and investors to successfully close multiple new construction projects
- Conducted market research and feasibility studies to assess potential locations and maximize profitability
- Advised franchisees on operational best practices, ensuring successful hotel launches
- Developed strategic partnerships with local governments, real estate developers, and business leaders to facilitate new hotel construction
- Assisted in securing project financing, ensuring financial sustainability and profitability
Director of Franchise Sales
CHOICE HOTELS INTERNATIONAL
01.2004 - 01.2011
- Led efforts to expand Choice Hotels’ portfolio, adding over 1,000 new hotel rooms through franchise sales
- Earned five President’s Awards and Rookie of the Year for outstanding sales performance
- Surpassed sales targets year over year, achieving an average of 118% of quota
- Provided end-to-end guidance for new franchisees, from site selection to operational support
- Managed complex contract negotiations, ensuring favorable terms for both Choice Hotels and its franchisees
- Developed and delivered executive presentations to potential investors and franchise owners
Education
Associate of Science -
Kishwaukee Community College
01.1997
Skills
- Executive Relationship Management
- Business Development & Revenue Growth
- Strategic Account Management
- Organizational Transformation
- Consultative & Solution-Based Selling
- Cross-Functional Team Leadership
- Technology Integration & Digital Solutions
- Operational Efficiency & Process Optimization
Professional References
Available upon request.
Timeline
Customer Success Manager
INTECROWD LLC
03.2022 - Current
Senior Product Advisor
HEARTLAND
11.2020 - 03.2022
Director of Hospitality / Co-Owner
KELLER, INC.
11.2019 - 07.2020
Strategic Account Manager – Hospitality
CONSOLIDATED CONSTRUCTION COMPANY
04.2016 - 11.2019
Director of Development / New Construction
WYNDHAM HOTEL GROUP
01.2011 - 01.2016
Director of Franchise Sales
CHOICE HOTELS INTERNATIONAL
01.2004 - 01.2011
Associate of Science -
Kishwaukee Community College
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