Tim S Maguire
Gainesville,United States
Summary
Accomplished Field Service Manager with over 20 years of experience in the industrial automation sector. Proven ability to expand business operations from $6.8M to $12M while operating at margins 15% above industry standards. A champion of safety, overseeing an average of 48,000 field service hours annually with zero significant injuries or fatalities. Adept at leading large teams (100+ direct employees, 50 contractors), implementing innovative processes, and reducing costs through policy enforcement and strategic resource planning. Known for developing high-performing teams with less than 5% turnover and consistently earning top service accolades.
Overview
25
25
years of professional experience
Work History
Business Leader - PMO & Shutdown, Turnaround, Outages
Emerson Automation Solutions
, United States
06.2020 - Current
- Oversaw and supported a $12M business, up from $6.8M, driving profit margins 15% above industry norms through policy enforcement and cost-control measures
- Managed an average of 48,000 field service hours annually with zero significant injuries or fatalities
- Instituted monthly safety trainings, safety check-ins, and mandatory JSAs before work initiation
- Introduced process improvements-including calendar/scheduling changes and a shift to a contract model-reducing redundancies and lowering operating costs
- Led 100 direct employees and 50 contractors; maintained an annual turnover rate under 5%
- Under this leadership, the team garnered around 25% of the organization's service awards each year
- Increased both product pull and service revenue by 31% via a targeted technician follow-up program
- Maintained a spotless safety record, reinforcing a culture of accountability and continuous improvement
Systems & Solutions Manager (Training, Analytical, Wireless, and Level Platforms)
Emerson Automation Solutions
, United States
03.2017 - 06.2020
- Managed specialist teams providing advanced solutions in wireless, level, analytical, and flame & gas applications
- Co-developed Rosemount's first interactive education plant, enhancing training outcomes and field readiness
- Oversaw resource planning, budgeting, and operational excellence strategies to optimize service delivery
- Launched technical training programs that improved first-time fix rates and significantly reduced on-site service time
- Drove digital transformation efforts, introducing new service offerings that contributed to 15-20% year-over-year service revenue growth
Manager - Field Service Operational Excellence (OpEx) and Specialist Teams
Emerson Automation Solutions
, United States
02.2015 - 02.2017
- Built and supervised specialist teams focusing on advanced technology solutions, standardizing SOPs, service manuals, and procedures
- Spearheaded continuous improvement initiatives to reduce rework and improve on-time project delivery
- Collaborated with sales and business development teams to integrate OpEx frameworks into broader market offerings
- Cut rework costs by 4.5% annually through SOP standardization and a rigorous review process
- Enhanced service quality and customer satisfaction ratings through targeted skill development programs
Field Service Manager - US Direct Employees
Emerson Automation Solutions
Gainesville, United States
01.2013 - 06.2015
- Directed core field service teams and coordinated sales/operations planning (S&OP) to meet corporate growth targets
- Strengthened customer relationships through timely project completion and proactive communication
- Improved onboarding and training methods to bolster technical proficiency, reducing ramp-up times for new hires
- Enhanced operational cost-efficiency with better resource allocation, aiding in consistent on-budget completions
- Fostered a collaborative culture that encouraged knowledge-sharing and problem-solving, reducing turnover
National Field Service Supervisor
Emerson Automation Solutions
, United States
11.2010 - 01.2013
- Supervised Rosemount's national field service team, setting performance benchmarks and standards
- Collaborated with senior leadership on sales and operations planning to align field activities with broader business objectives
- Award: President's Club Award (2010) for outstanding service performance and revenue contributions
- Achieved a 92% customer satisfaction rating, 100% project completion rate, and 94% on-time completion metrics
- Demonstrated year-over-year improvements in service revenue through consultative selling and stronger customer partnerships
Field Service Regional Lead
Emerson Automation Solutions
01.2008 - 11.2010
- Coached 14 field service specialists, reviewing proposals, paperwork, and logistics
- Established an internal online forum for Emerson Professional Service Specialists to share best practices
- Delivered monthly National Sales & Operations Plan updates to executive leadership
- Co-created a Service Advisory Board to enhance inter-departmental relationships and streamline communication
- Increased regional coverage and service uptake by mentoring specialists in cross-selling strategies
Instrument Field Service
Emerson Automation Solutions
05.2004 - 01.2008
- Provided product and sales support for Emerson's MicroMotion and Rosemount brands
- Supported onsite commissioning, troubleshooting, and technical problem-solving for a wide customer base
- Reinforced strong customer relations through efficient project coordination and responsive communication
Avionics / Electrical Technician & Supervisor
US NAVY
02.2000 - 02.2004
- Troubleshot and maintained avionics and electrical systems, adhering to stringent military safety standards
- Led junior technicians in daily operations, ensuring on-time maintenance and zero safety incidents
Education
B.S. - Aeronautics
Embry-Riddle University
Skills
- Project Management
- Cross-Functional Team Leadership
- Stakeholder Management
- Organizational Leadership
- Operations Management
- ERP/CRM Platforms
- Lean Management
- SOP Development
- Continuous Improvement
- Budgeting
- Forecasting
- Profit & Loss Analysis
References
Available upon request.
Timeline
Business Leader - PMO & Shutdown, Turnaround, Outages
Emerson Automation Solutions
06.2020 - Current
Systems & Solutions Manager (Training, Analytical, Wireless, and Level Platforms)
Emerson Automation Solutions
03.2017 - 06.2020
Manager - Field Service Operational Excellence (OpEx) and Specialist Teams
Emerson Automation Solutions
02.2015 - 02.2017
Field Service Manager - US Direct Employees
Emerson Automation Solutions
01.2013 - 06.2015
National Field Service Supervisor
Emerson Automation Solutions
11.2010 - 01.2013
Field Service Regional Lead
Emerson Automation Solutions
01.2008 - 11.2010
Instrument Field Service
Emerson Automation Solutions
05.2004 - 01.2008
Avionics / Electrical Technician & Supervisor
US NAVY
02.2000 - 02.2004
B.S. - Aeronautics
Embry-Riddle University
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