Tim Sterken
Ann Arbor,MI
Summary
Results-oriented Operations Manager with expertise in leveraging NetSuite for data-driven decisions and enhancing team collaboration. Led process improvements using Lean methodologies to boost operational efficiency and safety compliance. Committed to mentoring teams and driving continuous improvement in fast-paced settings, with a strong focus on customer service and vendor relationship management. Results-driven Operations Manager with expertise in project management, process optimization, and continuous improvement. Proven track record of enhancing operational efficiency and fostering collaboration across teams to drive strategic initiatives.
Overview
2027
2027
years of professional experience
Work History
Cross-Functional Operations Manager
SHAR Music
Ann Arbor, MI
2024.02 - 2026.04
- Managed daily operations of warehouse and production areas, optimizing workflows and resource allocation.
- Led continuous improvement initiatives for departmental processes, enhancing efficiency and alignment with strategic goals
- Created automated reports in NetSuite database, aggregating product and sales data into shareable dashboards to enhance demand planning and material purchasing accuracy.
- Coordinated with sales, marketing, purchasing, and leadership teams to clarify and meet cross-functional needs and expectations
- Engaged collaboratively with leadership, reports, and outside account managers to assess technology needs, align strategic objectives, and target systems or processes in need of improvement
- Coached and mentored reports in Kaizen, 5S, Lean manufacturing, and continuous improvement methodologies, fostering a culture of operational excellence.
- Lead role on departmental purchasing and budget compliance
- Designed and tracked key performance indicators (KPIs)
- Fostered collaboration and accountability within teams by implementing transparent metrics and goals for performance tracking
- Managed salaried, hourly, long-term temporary employees, seasonal temporary employees, and was primary contact or project manager for 3rd party contractors and union tradespeople (related to building maintenance or repair of departmental equipment)
- Supported HR on interviews, disciplinary actions, and terminations
- Coordinated with the Sales Director and restoration team supervisor on customer service issues
- Managed relationships with parcel carriers, vendors for warehouse supplies, and 3rd party repair and maintenance vendors
- Lead role interfacing with technical support during vetting of new shipping software packages
- Led integration of 3rd party software packages with NetSuite WMS
- Implemented automated density-based shipping classifications
- Negotiated shipping rate contracts with FedEx, UPS, and Priority1
- Integrated a fulfill by amazon shipment stream and defined processes for inventory and record keeping
- Operated and monitored functionality of pallet jacks, pallet scale, forklifts, order pickers, and work assist vehicles (WAVs)
- Negotiated contracts for preventative maintenance
- Supervised maintenance of building facilities, warehouse equipment, and machinery to ensure operational functionality.
- Coordinated with HR to audit and maintain safety standards and regulatory compliance protocols by updating the OSHA binders, inspecting workstations and storage areas, stocking PPE stations, adding eyewash stations, and facilitating reduction or ethical disposal of onsite chemicals and containers
Production Operations Manager
SHAR Music
Ann Arbor, MI
2022 - 2023
- Regular meetings with the Chief Operating Officer, Director of Operations, and Department team leaders
- Managed production and repair teams across two domestic sites to ensure operational efficiency and quality standards
- Lead role on oversight of Production facility, production equipment, OSHA compliance, and safety training
- Coordinated product modifications and quality control efforts with Beijing-based team and vendors, increasing product reliability
- Facilitated departmental alignment with Leadership's strategic vision by coordinating implementation efforts.
- Developed departmental KPI reporting to align with strategic objectives and support operational decision-making
- Designed and created templates, jigs, and fixtures for production, streamlining workflows and enhancing output consistency
Technician Trainer and Supervisor
SHAR Music
Ann Arbor, MI
2014 - 2022
- Trained and supervised string instrument technicians, improving skill levels and quality of student line production
- Developed procedures for setup practices and time allotments, enhancing workflow efficiency in production
- Standardized time allotment schedule for tasks, ensuring consistent production timelines
Education
B.A. - Economics
University Of Michigan
Ann Arbor, MI2002-01
Certificate of Technical Studies - Guitar Building
Galloup School of Lutherie
Big Rapids, MI2008-01
Skills
- Project management
- Continuous improvement
- NetSuite (CRM/WMS)
- Mondaycom
- Data analysis
- SharePoint
- Microsoft Office Suite
- 90io
- Rhino 3D (CAD)
- VCarve (CAM)
Accomplishments
- Q1 2025 Core Value award winner (Customer First) in All Company Meeting
- Q3 2022 Core Value award winner (Can Do) in All Company Meeting
- 15 peer cadenza awards for going above and beyond between 2024-2026
Timeline
Cross-Functional Operations Manager
SHAR Music
2024.02 - 2026.04
Production Operations Manager
SHAR Music
2022 - 2023
Technician Trainer and Supervisor
SHAR Music
2014 - 2022
B.A. - Economics
University Of Michigan
Certificate of Technical Studies - Guitar Building
Galloup School of Lutherie