Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic

TIMOTHY STACEY

Warren,MI

Summary

Dynamic Regional Operations Manager with a proven track record at The Wash House Laundry, excelling in cost reduction and regulatory compliance. Expert in project management and inventory oversight, I drive operational efficiency while fostering strong customer relationships. Committed to implementing innovative policies that enhance service delivery and team performance. I have over 20 years of hands-on maintenance experience, with knowledge and proficiency in facility operations and management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Regional Operations Manager

The Wash House Laundry
Virginia Beach, VA
11.2022 - 08.2024
  • Oversaw hiring process for new employees in order to ensure compliance with company standards.
  • Identified opportunities for cost savings within the region's operations department through process improvements or technology upgrades.
  • Managed inventory levels within the region to ensure sufficient supplies were available at all times.
  • Assisted department heads with developing plans for upcoming projects or initiatives related to regional operations.
  • Conducted regular meetings with staff members to discuss progress, challenges, and goals.
  • Developed and implemented policies and procedures to improve operational efficiency.
  • Resolved customer complaints quickly while maintaining a positive relationship between customers and management.
  • Provided technical guidance on the implementation of new systems and technologies in the region.
  • Engaged regularly with vendors and suppliers to negotiate contracts or secure discounts on products or services.
  • Ensured compliance with all applicable laws and regulations regarding operational activities.
  • Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Operations Manager

Springhill Suits Marriott by ODU
05.2016 - 11.2022
  • Manage day to day operations of eight locations
  • Manage employees including store managers. performed terminations and hiring.
  • Perform weekly collection and deposits
  • Performed routine maintenance on washers and dryers. complete preventative maintenance
  • Maintain buildings interior and exterior to like new conditions.
  • Review and select quotes from out side contractors.
  • Oversee and schedule contractors, check for quality and make sure they stay with in quoted price.
  • Order parts and stay within budget.
  • Maintain company vehicle make sure preventative maintenance is performed.
  • Survey new locations for purchase to potentially build new laundry mat.
  • Implement new marketing ideas to increase revenue.
  • Resolved customer issues.
  • Met with city inspectors and Fire marshal to be in compliance with city and state codes.
  • As the Operations Manager I am directly responsible for the Engineering and Housekeeping departments.
  • Along with assisting the General Manager with any and all hotel needs. Including Front desk and Sales operations.
  • Performed final inspection of rooms for cleanliness and or maintenance issues before marking them ready for occupancy.
  • Ensure property is up to Marriott brand standards and management company standards.
  • Maintained all required inspections to stay in compliance with state and federal regulations.
  • Oversee any and all work performed by contractors.
  • Manage department budget and inventory.
  • Recruit, hire and train employees.
  • Experienced with addressing employee performance issues with constructive meetings terminating if necessary.
  • Process weekly accounts payables and daily cash deposits.
  • Input the Daily Source Revenue into excel for hotel and restaurant.
  • Complete weekly purchase orders for restaurant which include food, beer, and liquor orders. Including hotel breakfast and both Housekeeping and Engineering departments.
  • Checked drop sheets to insure deposits match fosse system and performed bank runs for deposits.
  • Oversee work performance of supervisors.
  • Implanted training plan and overseen employees received proper training to correctly perform job duties.

Assistant Facilities Manager

Salvation Army
Norfolk, USA
09.2013 - 05.2016
  • Supervises property maintenance personnel and volunteers.
  • Develops daily operational task schedule, including but not limited to, janitorial services, trash pick-up, grounds beautification, upkeep and ongoing repairs, and facilities logistics, including furniture setup and disassembly.
  • Coordinates repair, facilities usage logistics, and upkeep activities with other on-site directors and managers.
  • Maintains regular communication with the facilities and property director, facilities manager and administrator to participate in setting priorities and recommendations for repairs, remodeling and replacement of facilities and equipment.
  • Provides instruction to all maintenance staff in the proper use of all equipment and cleaning supplies, develops systems that safeguard any and all facilities, supplies and equipment related to the buildings and grounds.
  • Supervises year round upkeep and maintenance of swimming pool and Splash Park, to the assistance of the facilities manager.
  • Works with aquatics manager on maintaining filtration systems and health code matters related to pool operations.
  • Collects, reviews and reports monthly statistical data representing department services, ensures the accuracy and completeness of the same.
  • Ability to operate and generally maintain all office equipment. This would include, but is not limited to the copier, fax machine and computers.
  • Essential proficient with windows and Microsoft office, which includes Microsoft word and excel.
  • Motivate and lead employees in a positive direction to improve the operations of the facility.

Education

Leadership Training -

06.2015

10-hour construction safety and health -

10.2013

Level I (FITL1) -

03.2013

EMT Training -

James Rumsey Vocational Education
01.2013

Hazmat Ground Shipper Training -

01.2013

General Studies -

Hedgesville High School
Hedgesville
05.2011

Skills

  • Project management
  • Regulatory compliance
  • Inventory management
  • Cost reduction
  • Policy implementation
  • Customer service
  • Facilities management
  • Technical troubleshooting
  • Equipment maintenance
  • Preventative maintenance
  • Problem-solving

References

  • Stephanie Gladden NP, Martinsburg, WV, 304-596-7660
  • Jerry Cowand, Virginia Beach, VA, 252-339-7083
  • Jack Smith, Martinsburg, WV, 304-274-2856

Certification

A license realtor in the state of Michigan

Timeline

Regional Operations Manager

The Wash House Laundry
11.2022 - 08.2024

Operations Manager

Springhill Suits Marriott by ODU
05.2016 - 11.2022

Assistant Facilities Manager

Salvation Army
09.2013 - 05.2016

Leadership Training -

10-hour construction safety and health -

Level I (FITL1) -

EMT Training -

James Rumsey Vocational Education

Hazmat Ground Shipper Training -

General Studies -

Hedgesville High School

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