Tim Stobbe
Sr Director Of Sales
Herriman,UT
Summary
I am a visionary individual with years of experience working as a Managing Director for a digital marketing and sales organization. Highly communicative and experienced in performance management and sales leadership. Strengths in strategic planning, efficiency and team building. I have spent the last 10 years building and leading high performing inbound sales teams of 500+ people in 3 different countries and work from home driving $30M+ in annual revenue. I bring the good ideas to life while maintaining focus, strategic orientation and the ability to lead and inspire teams. I believe that success in any organization begins with the people that make up the team. Creating a strong foundation of trust, authenticity, integrity and grit are building blocks to success. I hold myself and my teams to a high standard of excellence that begins with extreme accountability and ownership. “We don’t do the right thing because we have to, we did it because that’s who we are.” I find fulfillment in developing others, driving engagement and winning with integrity, because the way we win matters.
Overview
13
13
years of professional experience
Work History
Sr. Director of Sales and Operations
ClearLink
Salt Lake City, UT
07.2021 - Current
- Of sales and operations for global contact centers overseeing nearly 1500 sales agents and support roles
- Managing book of business generating $30M+ in annual revenue
- Responsible for overall strategy, execution and optimization of processes and systems supporting growth of our sales organization
- Lead cross-functional initiatives to optimize current strategies while identifying growth opportunities within both existing and new verticals.
- Managed, trained and motivated frontline leaders and middle managers to continuously improve knowledge and abilities in leadership and business.
- Managed, trained and motivated frontline leaders and middle managers to continuously improve knowledge and abilities in the field of customer acquisition.
- Tracked and analyzed profitability and key metrics of individual contact center sales teams to improve overall profitability and bring in new clientele.
Sales Director
Clearlink
Salt Lake City, Ut
02.2018 - 07.2021
- Developed and implemented programs to improve call center efficiencies ultimately reducing sales cost by as much as 24%
- Worked diligently to resolve unique and recurring complaints and culture gaps promoting loyalty and reducing agent attrition from over 400% annualized to below 100%
- Grew our global workforce in offshore/nearshore locations and work from home reducing sales cost by as much as 66% and growing profits by as much as 163%
- Created innovative sales strategies through monitoring and evaluating market trends and competitive offerings.
- Hired, trained and built high-performing team of inbound sales agents, team leads and managers.
- Exceeded sales goals through effective time management and resource allocations.
- Boosted revenue opportunities by initiating strategic sales strategies based on industry trend and competitive analysis.
Sales Manager
Clearlink
Salt Lake City, Ut
04.2017 - 02.2018
- Launched company's first chat sales team with MoM performance gains of up to 500% Grew our Inbound Sales Team for Deregulated Energy from 8 agents to nearly 100 while continually exceeding sales targets, increasing annual revenue by 217% YoY.
- Successfully launching 3 new brands within the industry across 12 US jurisdictions and the UK.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Supervised sales team of as many as 100 people, stepping in to support employees and deliver smooth sales processes for clients.
Sales Coach
Clearlink
Salt Lake City, UT
05.2016 - 04.2017
- Lead a team of 15-20 inbound sales agents.
- Developed and executed company wide sales incentives based on cross selling home security product for up to 800 sales agent.
- Increased unit attainment by ~125% setting monthly records for 5 straight months.
- Developed sales strategies to increase conversion while reducing cancel rates and achieving incremental profit gains of up to 15%
- Organized promotional events and interacted with community to increase sales volume.
- Assessed training program effectiveness on regular basis and improved upon deficient areas.
- Designed and implemented sales training program and documentation.
- Liaised between executives and entry-level workers, facilitating smooth communication and successfully achieving monthly and quarterly targets.
Sales Specialist / Product Trainer
Clearlink
Salt Lake City, UT
02.2012 - 05.2016
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Motivated and trained hundreds of team members to meet and exceed sales goals through positive reinforcement.
- Listened to customer needs and proposed matching solutions from company [Products or services].
- Demonstrated product features, answered questions and persuasively overcame objections.
- Lead new hire and existing agent training while driving leads from inbound sales calls to attach home security product.
- Increased attachment rates by an average of 50% across multiple lines of business.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
Owner/Operator
Expert Communications
Salt Lake City, UT
04.2008 - 03.2011
- Owned and operated multiple retail wireless stores selling multiple brands of mobile phones, wireless devices and accessories.
- Managed day-to-day business operations.
- Devised processes to boost long-term business success and increase profit levels.
- Consulted with customers to assess needs and propose optimal solutions.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
- Optimized team hiring, training and performance.
Skills
Relationship building
Websites
Additional Information
- Awards , Employee Impact Award 2017 & Sales Achievement Award 2014
Timeline
Sr. Director of Sales and Operations
ClearLink
07.2021 - Current
Sales Director
Clearlink
02.2018 - 07.2021
Sales Manager
Clearlink
04.2017 - 02.2018
Sales Coach
Clearlink
05.2016 - 04.2017
Sales Specialist / Product Trainer
Clearlink
02.2012 - 05.2016
Owner/Operator
Expert Communications
04.2008 - 03.2011
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