Tim Strohman
General Dynamics Information Technology Inc
Spring Hill,KS
1
Language
16
years of professional experience
Results-driven Business and Military Leader experienced in fostering organizational growth through team development and a customer-centric approach. Achieved significant outcomes by leveraging leadership abilities and problem-solving skills, contributing to team success and enhancing customer experiences. Focused on delivering value and driving continuous improvement within dynamic environments.
Work History
Principle Military Trainer MT4, Simulations
7 Years 1 Month- Trained multiple iterations of Army Division staff members during Warfighter Exercises (WFX) on the use of the WARSIM (Warfighter Simulation) in a fast-paced operational environment enforcing realism of exercise through role playing and conflict resolution. Managed several Brigade level work cells ensuring mission translation through training audience rehearsals, operations, and plans into simulation inputs/tasking and scripting requirements.
- Collaborated with Senior Control team collaborating with Exercise Control to ensure WFX training goals are met.
- Developed a new process for implementing Launched Effects (Attack Drones) in DIVARTY Cells.
- Monitored Army and Joint Aviation doctrine developments for Army Brigades, Divisions, and Corps.
- Led FIRES efforts during Next Generation Constructive (NGC) in two risk reduction exercises, ensuring mission capacity and functionality objectives were achieved.
- Provided input to After-Action Review process by documenting noteworthy events using Workstation Reporting System, facilitating lessons learned and future training improvements.
- Managed Database efforts for the team ensuring unit size and equipment lists are per Force Management System standards.
Future Operations Officer
3 Years 10 Months- Direct planning and orders processing for future operations 24-48 hours out. Coordinated with the state Operations Officer, J-3, during state emergency duty to ensure resources are allocated effectively and in a timely manner across that state of Missouri to assist citizens in need.
- Led a team of National Guard officers in providing clear written orders to subordinate commands, enhancing operational readiness within the Missouri National Guard.
- Coordinated with FEMA and SEMA to identify future needs and support initiatives for effective resource allocation.
- Developed a streamlined orders process, enabling subordinate units to effectively plan operations within established timelines.
Colonel - Combined Fusion Cell - Officer in Charge
8 Months- Led a joint team of USARCENT (United States Army Central Command), USNAVCENT (United States Naval Forces Central Command), and USAFCENT (United States Air Forces Central Command) service members in an extremely sensitive Operational environment. Collaborated with multi-lateral forces in the Royal Saudi Ministry of Defense in Support of Operations in Yemen. Developed strong military to military relationships with key leaders of the Joint Forces Command to mitigate the appearance of abandonment as the US Department of Defense transitioned to other areas of importance.
- Maintained strong communication lines with US Department of State and Department of Defense personnel to facilitate effective collaboration.
- Engaged key Saudi leaders to strengthen relationships and enhance operational coordination.
- Streamlined operations, developed SOPs, and established communication links to ensure timely cross-border threat notifications.
Fire Support Coordinator
2 Years- Directed brigade operations, leading fire support experts in planning lethal and non-lethal targets while supporting maneuver units within designated areas. Collaborated with Brigade Commander and Judge Advocate General to develop and ensure legality of High Value Targets.
- Streamlined operations by developing fire support coordination measures for subordinate units, enhancing consistency in execution.
- Coordinated with air and space resources to secure safe clearance of artillery fires efficiently.
Brigade Operations Officer S-3
2 Years- Oversaw operations and deployment of Homeland Response Force, supporting civil authorities. Coordinated training readiness of more than 1,000 soldiers within three subordinate commands across numerous locations throughout the state. Trained and guided Battalion Commanders, ensuring availability of necessary resources to ensure realistic training exercises.
- Established relationships, coordinating overseas and local training to enhance readiness for state emergencies and overseas deployments.
- Mitigated risk to soldiers and ensured mission success through proactive risk assessment and management procedures.
Director, Support
8 Months- Coordinated transition of entrepreneurial support teams from multiple lines of business to scalable skill-based support organization, analyzing customer expectations to establish consistent contact center service level agreements and implementing customer service platform to enhance organizational capability in delivering exceptional customer service.
- Oversaw leadership development, encouraging employees to focus on common goals while fostering a culture of collaboration across several teams.
- Streamlined productivity by supporting work-share opportunities across cross-functional teams, fostering collaboration and efficiency.
- Optimized customer experience through integration of call calibrations and monitoring, alongside reviewing and analyzing customer satisfaction surveys to inform service improvements.
Director, Aviation Processing and Technology
7 Months- Led operations of Technical Support and Implementation team, coordinating software solutions and supporting Fixed Base Operations across three aviation industry sites.
- Consolidated six software programs purchased from other organizations into two software programs to gain efficiencies providing a more robust customer experience while reducing costs.
- Created training plan to cross-train IT representatives and onboard new team members.
- Developed weekly scorecards with call analytics and metrics to enhance performance management program.
Director, Service Operations
6 Years- Orchestrated contact center operations for multiple complex business units of insurance professionals across multiple sites, enhancing customer service and driving organizational growth and retention. Optimized workload distribution and established service level agreement goals, identifying innovative solutions that maximized performance and prioritized customer satisfaction.
- Led a 120-person customer support team for six years consistently achieving the highest customer experience result across the organization.
- Capitalized on effective performance management culture, recognizing appropriate behaviors and achievement of objectives, consistently exceeding employee engagement goals and fostering a motivated workforce.
- Increased institutional effectiveness through the training, development, and mentoring of seven organizational supervisors.
Battalion Commander
2 Years- Led Combat Arms Artillery Battalion operations at five separate sites spread across the state. Engaged in training to create a tactically and technically proficient unit, supporting both the Commander in Chief in times of conflict, as well as the Governor of Missouri during state emergency situations. Established goals by incorporating analytics to measure success. Guarded credibility of Officers and Soldiers, administering UCMJ in appropriate disciplinary actions.
- Managed recruitment efforts to achieve 117% staffing levels for the state of Missouri.
- Enhanced institutional effectiveness by providing realistic training and mentoring to Battalion staff and four battery commanders.
- Developed and implemented a safety program SOP, ensuring thousands of high explosive rounds accurately landed in designated impact area.
Education
Master of Science - Intermediate Level Education Program
Master of Business Administration - Business Administration
Bachelor of Science - Criminal Justice Administration
Skills
Warfighter Simulations
Operational Excellence
Cross-functional collaboration
Client engagement
Training Operations
Simulation Training
Operational Planning
Customer service
Client satisfaction
Strategic execution
After-action reviews
Data Analysis
Training programs
Team Coordination
Quality control
Workforce Management
Drone Integration
Section name
Additional experience as Business Manager at Farmers Insurance - details available upon request.
Personal Information
Title: Operations Leader
Languages
Italian
Limited Working
Timeline
Colonel - Combined Fusion Cell - Officer in Charge
Joint Forces Command, US Army
03.2022 - 11.2022Read More
Future Operations Officer
Missouri Army National Guard, Missouri Army National Guard, Jefferson City, MO
11.2019 - 09.2023Read More
Principle Military Trainer MT4, Simulations
General Dynamics Information Technology Inc
09.2019 - CurrentRead More
Fire Support Coordinator
Missouri Army National Guard, 110th Maneuver Enhancement Brigade
11.2017 - 11.2019Read More
Director, Support
Multi Service Technology Solutions
02.2017 - 10.2017Read More
Director, Aviation Processing and Technology
Multi Service Technology Solutions
07.2016 - 02.2017Read More
Brigade Operations Officer S-3
Missouri Army National Guard, 70th Troop Command
11.2015 - 11.2017Read More
Battalion Commander
Missouri Army National Guard, 1/129 Field Artillery Regiment
10.2013 - 10.2015Read More
Director, Service Operations
Farmers Insurance
07.2010 - 07.2016Read More
Central Missouri State University
Bachelor of Science from Criminal Justice Administration
Read More
Command and General Staff College
Master of Science from Intermediate Level Education Program
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Baker University
Master of Business Administration from Business Administration
Read More