Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
27
27
years of professional experience
Work History
Department Associate
Walmart Stores, Inc
Spokane, WA
11.2017 - 09.2018
Worked primarily on my own 1-10pm shifts 4-5 nights per week in a high-volume meat department.
Primary responsibilities: Replenishing meat display cases from adjacent stock room, lunch meats/deli wall, seafood freezer display,and dump display bins (frozen and refrigerated) throughout the department.
Following strict standards of sanitation throughout the department.
Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Assisted in unloading of freight trucks and nightly closing duties.
Cab Driver/Independent Contractor
Spokane Cab, Inc
Spokane, WA
05.2016 - 11.2017
.Worked 12 hour overnight shifts (6pm-6am) primarily without breaks.
Transported clients safely and efficiently to their destination without any safety issues and performed regular mechanical maintenance as needed, plus daily cleaning of inside and outside of vehicle to the highest standards.
I possessed an Enhanced Driver's License which allowed me to take clients to/from Fairchild Air Force Base, doubling my business.
Built business by relying on repeat customers and customer referrals, rather than cab dispatch system, and concentrated on taxi runs to/from downtown Spokane to a nearby casino, increasing sales 30 percent.
As an independent contractor, maintained meticulous business and expense records for tax purposes.
Masters Level Peer Counselor
Passages Family Support
Spokane, WA
10.2010 - 03.2014
Maintained a caseload of twenty mostly adult clients with a variety of mental health diagnoses and case management needs, utilizing the peer role to explore needs, challenges and solutions in a supportive setting.
Extensive utilization of Motivational Interviewing and Stages of Change Models to gauge readiness to change and commitment to goals and the growth process.
Completed intake assessments, comprehensive treatment plans and updates, and daily case notes by the deadline, everytime and was the agency's Developmental Disabilities Specialist.
Shared resources, opportunities and activities to support mentee's learning and development.
Assistant Manager/Operations Manager
Ross Stores, Inc
Spokane, WA
04.2010 - 04.2011
Responsible for the entire operation (under Store Manager) of a multi-million dollar retail store, including daily freight distribution and merchandising, personnel scheduling and performance reviews, all hiring practices, and loss prevention efforts.
Supervised the implementation of a new freight receiving and processing system, increasing processing efficiencies and timeliness of merchandise to salefloor, a constant priority, as I worked on instilling a sense of urgency in my employees, by leading by example.
Developed and maintain operational guidelines for staff.
Monitored employee productivity and optimized procedures to reduce costs.
Conducted monthly safety meetings as head of Safety Committee and Asset Protection.
Mental Health Counselor
Northeast Washington Alliance Counseling Services
Davenport, WA
05.2008 - 06.2009
Maintained a caseload of up thirty (mostly adult) clients with a variety of mental health diagnoses and case management needs.
Performed intake assessments, treatment plans/updates,and meticulous daily case notes.
This was a rural environment, so case management and outreach was also part of my responsibilities.
Received ongoing trainings and experience within which to obtain my counselor's licensure.
Began training to become a DMHP (Designated Mental Health Professional).
Store Manager/Assistant Manager/Team Leader
Petco Animal Supplies, Inc
Spokane, WA
04.1996 - 05.2008
Promoted to Store Manager in April, 2003
As Store Manager, increased profit 10% first year, and 4% second year.
Total responsibility (as Store Manager) or shared responsibility (as Assistant Manager) for all retail operations and sales and profit goals, including all hiring and associate training and development and motivation, customer service and animal care standards, inventory management, merchandising, daily freight distribution and ad planning, managing the dog grooming shop, scheduling and managing payroll to budget.
Inventory Control Store of the Year in 1998.
Was a District Trainer for several years, training new hires in guest service and animal care education and standards.
Associate of the Month at least 10 times.
Assistant Manager
Shopko Stores, Inc
Coeur d'Alene, ID
04.1994 - 04.1996
Assistant Manager in a high-volume discount store.
Managed four high volume departments and was Manager on Duty during night shifts.
Total operational and sales responsibility for my departments (under Store Manager) involving all aspects of retail operations, including hiring and training, scheduling, ad planning and in-stocks, inventory management and control, and all aspects of customer service..
Was the only member of management to meet sales and profit goals both years of employment. Achieved recognition for contribution to store success by optimizing sales.
Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Store Manager/Assistant Manager
F.W. Woolworth Company, Inc
Seattle, WA
09.1988 - 01.1994
Promoted to Store Manager of Eureka, CA store in 01/93
Responsible for all aspects of retail operations, sales and profit goals, and planning
Training and hiring of all employees, scheduling, inventory management, and performance evaluations
Met revised sales goals updated because of local economic conditions, before store closed permanently in January, 1994
Managed the store closing sale to maximum profit, per Liquidation Company Manager.
As an Assistant Manager, learned all aspects of retail operations through company program, with the goal of becoming Store Manager
In my early roles, I excelled at merchandising and displays, planograms and implementation, and setting and ordering sufficient quantities for advertised sales
Later on, became much more involved in overall and specific operational strategies and goal development, employee morale and training, and employee evaluation and profit planning, based on store layout, sales trends, and customer traffic, and merchandise selection and availability and product profit margin.