Summary
Overview
Work History
Education
Skills
Timeline
References
Generic

Tim Welsh

San Marcos,CA

Summary

Dynamic professional with over three years of experience at Paladin Technologies as a Technician, demonstrating strong leadership skills and effective communication. A diligent work ethic and growth mindset drive the pursuit of excellence in every task. Possesses hands-on experience across various cabling disciplines, including Data, Fiber/OSP, Security, and AV, combined with a solid background in office administration and a degree in English. This blend of technical expertise and communication proficiency is poised to contribute significantly to the estimation team.

Overview

11
11
years of professional experience

Work History

Technician

Paladin Technologies
08.2022 - Current
  • Installed and maintained structured cabling systems for data networks, fiber optic networks, ACP's and more.
  • Installed and configured new devices and system components.
  • Conducted site surveys to evaluate installation requirements and layout plans.
  • Collaborated with project managers to ensure timely completion of cabling projects.
  • Diagnosed and resolved network connectivity issues, optimizing system performance.
  • Managed inventory of materials and tools, ensuring availability for ongoing projects.
  • Streamlined documentation processes by creating detailed records of completed cabling tasks, including but not limited to rack elevations, test results and patching plans.
  • Teamed up with other technicians and contractors to ensure smooth project execution and seamless system integration.
  • Lead a few projects from the foreman (lead) position to get a better overall perspective of the life of a project

Patient Access Advocate

Covance
01.2021 - 08.2022
  • Build and maintain relationships with patients, providers, or other key stakeholders ensuring their best interests are met. Proactively keep them informed of progress, issues, and other important updates.
  • Act as patient advocate by identifying all possible avenues of healthcare coverage, coordinate between doctors office's, patients and pharmacies.
  • Manage and respond to incoming calls and determine how best to meet the needs of the customer. Ensure calls are documented per established guidelines and procedures.
  • Provide oversight and guidance on the transfer of prescriptions based on their degrees of urgency to specialty pharmacies, including tracking deliveries, settling shipping disputes.
  • Assist with training new Patient Access Advocates by shadowing/reverse shadowing them.
  • Streamlined/updated more than 45 documents/or processes since program launch, involved in client feedback for improvement.
  • Large usage of Microsoft Office applications

Program Specialist

Covance
12.2018 - 01.2021
  • Apart of the Emergency Service Request (ESR) Team that handled client escalations/high sensitivity cases where patients were experiencing a barrier to continuing treatment.
  • Conduct insurance verifications to understand if patient's prescribed therapy is eligible for coverage. Coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources.
  • Process patient applications of various complexities, and follow the programs specifications to determine their eligibility. Place follow up calls and respond to enquiries from patients and/or healthcare providers as necessary.
  • Liaise with partner distributors and pharmaceutical manufacturers to request products per program's guidelines and track shipments.
  • Be familiar with the market place and insurance options available for patients. Educate patients on available options as appropriate.
  • Maintain a professional, calm and friendly demeanor. Express thoughts and instructions clearly in both verbal and written communication
  • Answer upwards of 40 calls/Inquiries per day

Catering Manager

Corbin's Q
02.2015 - 09.2018
  • Worked directly with Farmer's Markets and Restaurant Teams to lessen turnover and improve SOP's
  • Developed new process for employee evaluation which resulted in marked performance improvements.
  • Responded to client requests via telephone and email, I would be the main point of contact for any and all catering/events.
  • Initiated key partnerships with wedding venues in San Diego Area increasing revenues by 100% over span of 2 years
  • Obtained documents, clearances, certificates and approvals from local agencies/parties involved in our service.
  • Resolved employment-related disputes through proactive communication.
  • Led comprehensive safety training for 20 staff members.
  • Handled understaffing, disputes, terminating employees and administering disciplinary procedures.
  • Coordinated work activities of staff relating to employment, compensation, labor relations and employee relations.

Education

Bachelor of Arts - English

Cal State University, Fullerton
Fullerton, CA
05.2016

Some College (No Degree) -

API/Lorenzo De' Medici University
Florence, Italy

Skills

  • Customer Service Oriented
  • Organized
  • Effective Communicator
  • Team Player
  • Sales-minded
  • Multi-tasking
  • Flexibility/Versatility
  • Well-versed in Microsoft Word/Excel/CRM's

Timeline

Technician

Paladin Technologies
08.2022 - Current

Patient Access Advocate

Covance
01.2021 - 08.2022

Program Specialist

Covance
12.2018 - 01.2021

Catering Manager

Corbin's Q
02.2015 - 09.2018

Bachelor of Arts - English

Cal State University, Fullerton

Some College (No Degree) -

API/Lorenzo De' Medici University

References

Travis Long

Director, Operations (San Diego)

(619) 794-5695

tlong@paladintechnologies.com

Andrew Aguirre

Foreman - Networking

(858) 395-3638

aaguirre@paladintechnologies.com

Derek Bozym

Account Manager and Previous Manager/Co-Manager at Corbins Q

(858) 248-0437

Derek.bozym@qualivis.com


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