Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tim White

Loganville,GA

Summary

Service-driven Body Shop Manager bringing 20 plus years of effective leadership, fostering team productivity, organizational profitability and operational efficiency. Works productively with vendors and insurance agencies to drive cost-saving initiatives. Effective at engaging and communicating at all levels of clientele and business to support sustainability and long-term customer retention.

Overview

39
39
years of professional experience

Work History

Collision Center Manager

Wren's Body Shop
11.2020 - 12.2025
  • Resolved customer complaints professionally and effectively, maintaining a high level of customer satisfaction throughout the repair process.
  • Mentored junior staff members by sharing expertise in collision repair techniques.
  • Improved team performance with regular training sessions, performance evaluations, and constructive feedback.
  • Developed strong relationships with insurance partners for seamless claims processing and efficient repairs.
  • Reduced cycle times, ensuring timely delivery of repaired vehicles to customers.
  • Conducted thorough vehicle damage assessments for accurate repair estimates and efficient service scheduling.
  • Kept up-to-date on industry trends, tools, equipment, and best practices by attending conferences and workshops regularly.
  • Increased overall efficiency by optimizing workflow, delegating tasks, and implementing time-saving procedures.
  • Enhanced customer satisfaction by streamlining the repair process and implementing effective communication strategies.
  • Collaborated with other departments to improve overall company performance and customer experience.
  • Boosted employee morale through recognition programs, fostering a positive work culture that increased productivity.
  • Implemented quality assurance measures to ensure all repairs met or exceeded industry standards.
  • Checked quality of all work to maintain customer satisfaction.
  • Supervised and managed shop operations and tasks.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Trained and guided team members to maintain high productivity and performance metrics.

Collision Shop Manager

Harbin's Body Shop
07.2006 - 10.2020
  • Streamlined communication between team members, leading to improved efficiency in completing repairs on time and within budget constraints.
  • Maximized productivity by assigning tasks based on individual technician strengths and ensuring that appropriate tools were available for each job as needed.
  • Reduced cycle times through efficient scheduling and prioritizing of repairs, leading to faster turnaround times for customers.
  • Increased employee retention through fostering a positive work environment, offering competitive compensation packages, and providing opportunities for professional development.
  • Implemented quality control measures after each repair job, ensuring that vehicles met or exceeded industry standards before being returned to customers.
  • Maintained a high level of workmanship by ensuring all technicians were properly trained and certified.
  • Improved customer satisfaction by implementing streamlined processes for vehicle intake and repair updates.
  • Managed budgeting and financial forecasting for the shop, making adjustments as needed to maintain profitability in a competitive market.
  • Oversaw the hiring, training, coaching, and evaluation of employees to maintain a productive workforce capable of delivering quality repairs consistently.
  • Built lasting relationships with customers through transparent communication regarding repair progress and costs while addressing any concerns or questions they may have had during the process.
  • Developed strong relationships with insurance companies, resulting in increased referrals and revenue.
  • Implemented cost-saving measures by negotiating better deals with suppliers and streamlining inventory management.
  • Ensured accurate estimates by thoroughly assessing vehicle damages and collaborating with insurance adjusters when necessary.
  • Managed all aspects of the collision repair process from initial consultation to final delivery of repaired vehicles, ensuring customer satisfaction at every step.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

Automotive Collision Technician

Harbin's Body Shop
08.1986 - 07.2006
  • Kept up-to-date on industry trends and advances in automotive technology through ongoing training programs and certifications.
  • Provided excellent support to fellow technicians when troubleshooting complicated issues or seeking guidance on best practices for specific tasks.
  • Maximized productivity through effective time management, completing multiple complex projects within tight deadlines.
  • Gained repeat business from satisfied clientele who referred friends, family members, or colleagues looking for reliable auto body services after accidents or collisions-related damage.
  • Reduced repair times by efficiently diagnosing and addressing automotive collision issues.
  • Increased shop efficiency by maintaining a clean, organized work environment and managing inventory of repair tools and equipment.
  • Improved vehicle safety by conducting comprehensive inspections and identifying necessary repairs after collisions.
  • Managed workflow effectively by prioritizing projects based on urgency, complexity, and estimated time required for completion.
  • Contributed to team success by collaborating with other technicians on large-scale projects that required coordination of skills and knowledge sharing.
  • Consistently met or exceeded company performance metrics related to turnaround times, quality of workmanship, and overall customer satisfaction ratings.
  • Demonstrated expertise in the use of various auto body repair tools, including frame machines, hydraulic jacks, and welding equipment.
  • Mentored and trained new employees, sharing valuable insights on industry protocols and best practices for successful career growth within the company.
  • Replaced and repaired vehicle parts according to work order instructions.
  • Installed and removed body panels, doors and fenders of vehicles to access areas of repair.
  • Utilized collision repair hammers, welders and grinders to address bodywork needs.
  • Followed standard operating procedures to achieve consistent quality of work.
  • Tested and adjusted newly repaired vehicles to verify proper function.

Education

High School Diploma -

South Gwinnett High School
Snellville, GA
05.1987

Skills

  • Workplace Safety
  • Insurance procedures
  • Automotive Repair Knowledge
  • Detail Oriented
  • Safety practices
  • Customer Relations
  • Managing operations
  • Deadline Management
  • Quality Assurance
  • Quality controls
  • Supervising staff
  • Vendor Relations
  • Cost Control
  • Expert Estimator
  • Directing repairs
  • Staff Training and Development
  • Training and coaching
  • Quality Control
  • Personnel Management
  • Workflow Coordination
  • Business relationships
  • Teamwork and Collaboration
  • Customer Service
  • Team Leadership
  • Decision-Making
  • Customer Service Management
  • Effective leader

Timeline

Collision Center Manager

Wren's Body Shop
11.2020 - 12.2025

Collision Shop Manager

Harbin's Body Shop
07.2006 - 10.2020

Automotive Collision Technician

Harbin's Body Shop
08.1986 - 07.2006

High School Diploma -

South Gwinnett High School

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Tim White