Summary
Overview
Work History
Education
Skills
Timeline
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TIM WILSON

Jonesboro,AR

Summary

PROFILE SUMMARY Enthusiastic, Accomplished and Self-motivated professional with years of comprehensive and progressive experience in all aspects of office management, warehouse management and logistics. Expert in keeping records and overseeing the work that is typically performed in an office, providing streamlined operational guidance and administrative support to staff, developing, maintaining files, handling correspondence, updating records and managing security procedures. Exceptionally skilled in selecting suitable vehicles, maintaining the fleet in good condition, monitoring driver operations, making sure licenses are up to date, and optimizing fuel and maintenance costs. Well-organized leader, able to manage various projects, tasks, and priorities in a timely manner. Result-driven professional, with a verifiable track record of accomplishing assigned duties by coordinating and building a positive rapport with clients. Articulate communicator; accustomed to developing and maintaining positive relationships with all levels of individuals of diverse backgrounds and ages. Focused Fraud Analyst with highly developed skills that truly shine when identifying anomalies and teaming up with staff members for brainstorming purposes. A valuable and committed professional with dynamic communication and interpersonal skills. Ready to take on a new role with a company where a strong work ethic and calm demeanor will be appreciated.

Overview

22
22
years of professional experience

Work History

Fraud Analyst

Alorica
Lake Mary, FL
06.2021 - Current
  • Determined existing fraud trends by analyzing accounts and transaction patterns.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
  • Connected patterns for underlying account associations to discover undetected fraud.
  • Input information regarding fraud investigations into detailed reports for submission to clients.
  • Made recommendations for closing accounts and performed associated follow-up.
  • Communicated with customers and company personnel, utilizing active listening and interpersonal skills.
  • Served as primary contact for fraud claim inquiries.
  • Prepared, documented and assembled evidence for potential prosecution and civil litigation.
  • Opened investigations into issues brought up by individuals in community.

Assistant Manager

Burger King
Paragould, AR
05.2015 - 08.2021
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Inspected and cleaned food preparation areas, such as equipment and work surfaces, or serving areas to ensure safe and sanitary food-handling practices
  • Ensure food is stored and cooked at correct temperature by regulating temperature of ovens, broilers, grills, and roasters
  • Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and rotating stock. Turn or stir foods to ensure even cooking
  • Baked, roasted, broiled, and steam meats, fish, vegetables, and other foods 
  • Weighed, measured, and mixed ingredients according to recipes or personal judgment, using various kitchen utensils and equipment  Kept records and accounts
  • Coordinated and supervised work of kitchen staff

Personal Banker

Simmons Bank
Jonesboro, AR
08.2020 - 05.2021
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
  • Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Processed 80 customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
  • Expanded client base by promoting new financial products.
  • Promoted all financial products by maintaining excellent service offering knowledge.

Forklift Operator

Hytrol Conveyor Company
Jonesboro, AR
08.2017 - 05.2021
  • Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
  • Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
  • Worked in team environment to maintain high levels of productivity.
  • Unloaded materials and goods at designated locations for best project availability.
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping. Comply with prescribed safety procedures or federal laws regulating waste disposal methods
  • Operate machines or forklift to remove, package, store, or transport loads materials
  • Clean areas for re-use Load or unload materials forklifts

Warehouse Manager

Coca Cola Enterprises
Jonesboro, AR
06.2018 - 08.2020
  • Met environmentally controlled warehouse operational needs through efficient staffing and resourcing of materials and equipment.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Use computers for various applications, such as database management or word processing 
  • Create, maintain, and enter information into databases Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
  • Complete forms in accordance with company procedures. Locate and attach appropriate files to incoming correspondence requiring replies
  • Design models for use in evaluating logistics programs or services
  • Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives
  • Supervise workers assigning tariff classifications and preparing billing
  • Signal coworkers to direct them to move products during the production process
  • Signal coworkers to direct them to move products during the production process
  • Prepare raw materials for processing  Fold products and product parts during processing
  • Review, evaluate, and approve specifications for issuing and awarding bids
  • Prepare reports regarding market conditions and merchandise costs
  • Arrange for disposal of surplus materials
  • Pack, seal, label, or affix postage to prepare materials for shipping, using hand tools, power tools, or postage meter
  • Requisition and store shipping materials and supplies to maintain inventory of stock

Shipping Manager

Wicker Food Products
Hornersville, MO
06.2001 - 05.2015
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Worked with vendor representatives to resolve damaged shipments and item shortages, protecting company interests and financial targets.
  • Supervised the activities of workers engaged in receiving, storing, testing, and shipping products or materials.
  • Interviewed, selected, and trained warehouse and supervisory personnel  Planned, developed, or implemented warehouse safety and security programs and activities
  • Reviewed invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments
  • Inspected physical conditions of warehouses, vehicle fleets, or equipment and order testing, maintenance, repairs, or replacements
  • Scheduled or monitored air or surface pickup, delivery, or distribution of products or materials
  • Arranged for necessary shipping documentation and contact customs officials to effect release of shipments
  • Developed or implemented plans for facility modification or expansion, such as equipment purchase or changes in space allocation or structural design

Education

High School Diploma -

Senath Hornersville Middle School

Skills

PROFESSIONAL SKILLS Leadership and organizational abilities, interpersonal and communication skills Knowledge of fleet management best policies, practices, implementation and formulation Highly motivated, organized, forward-thinking and extremely detail-oriented Capable of managing multiple tasks with an emphasis on retaining quality standards Exceptionally well-organized, with a track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate goals Possess knowledge of office working requirements and procedures Familiar with Microsoft applications like Word, Access, PowerPoint Possess excellent management and organizational skills

  • Verbal and Written Communication
  • Case Management
  • Account Information Review
  • Fraud Detection
  • Effective Communication
  • Fraud Patterns
  • Telephone and Email Etiquette
  • Call Management
  • Reporting and Alerts
  • Risk Level Determination
  • Fraud Identification
  • Transaction Review

Timeline

Fraud Analyst

Alorica
06.2021 - Current

Personal Banker

Simmons Bank
08.2020 - 05.2021

Warehouse Manager

Coca Cola Enterprises
06.2018 - 08.2020

Forklift Operator

Hytrol Conveyor Company
08.2017 - 05.2021

Assistant Manager

Burger King
05.2015 - 08.2021

Shipping Manager

Wicker Food Products
06.2001 - 05.2015

High School Diploma -

Senath Hornersville Middle School

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TIM WILSON