Timothy Winkle
Westerville,OH
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
18
18
years of professional experience
Work History
Order Processor Lead
Benchmark Education Company
03.2023 - Current
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Maintained a high level of accuracy while entering orders into the system, ensuring proper billing and shipping information.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Managed multiple priorities effectively, leading to increased productivity within the order processing department.
Member Service Representative
KEMBA
08.2022 - 03.2023
- Cross-sold credit cards, loans and other bank products.
- Educated customers about available services, products and bank resources.
- Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.
- Processed applications for new accounts.
- Maintained friendly and professional customer interactions.
Project Coordinator
Cambium Learning Group
06.2021 - 09.2022
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created team rotations to man center effectively during peak hours.
- Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Trained new personnel regarding company operations, policies and services.
Customer Service Representative
Cambium Learning Group
10.2015 - 06.2021
- Provided primary customer support to internal and external customers.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained and managed customer files and databases.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Store Manager
Comic Town
02.2007 - 10.2015
- Managed inventory control, cash control, and store opening and closing procedures.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
Associate of Arts - Accounting
Columbus State Community College
Columbus, OHSkills
- Customer Relations
- Good Listening Skills
- Staff Management
- Verbal and Written Communication
- Time Management
- Data entry skills
- Deadline Management
Timeline
Order Processor Lead
Benchmark Education Company
03.2023 - Current
Member Service Representative
KEMBA
08.2022 - 03.2023
Project Coordinator
Cambium Learning Group
06.2021 - 09.2022
Customer Service Representative
Cambium Learning Group
10.2015 - 06.2021
Store Manager
Comic Town
02.2007 - 10.2015
Associate of Arts - Accounting
Columbus State Community College
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