Timaira Jones
San Antonio
Summary
Dynamic Customer Service Representative with extensive experience at TaskUs, adept at conflict resolution and active listening. Proven track record of enhancing customer loyalty through empathetic complaint handling and efficient issue resolution. Skilled in data entry and maintaining accurate documentation, ensuring compliance and operational excellence in high-pressure environments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
TaskUs
01.2023 - Current
- Assisted customers with inquiries and resolved issues promptly.
- Adapted quickly to changing policies and procedures to ensure compliance and efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Conduent
09.2022 - 12.2022
- Assisted customers with online banking inquiries and account management issues.
- Guided users through troubleshooting processes for digital banking tools and applications.
- Navigated multiple internal systems simultaneously while assisting customers, demonstrating strong multitasking capabilities.
Customer Service Representative
Ashton Carter
07.2021 - 01.2022
- Assisted customers with online banking inquiries and account management issues.
- Guided users through troubleshooting processes for digital banking tools and applications.
- Educated clients on online security practices to protect personal information.
Customer Service Representative
Maximus
10.2020 - 07.2021
- Assisted customers with inquiries and resolved issues promptly.
- Utilized software to track customer interactions and maintain accurate records.
- Provided product information and guidance to help customers make informed decisions.
- Handled escalated complaints, demonstrating strong problem-solving skills and empathy.
Customer Service Cashier
Circle K
09.2019 - 10.2020
- Processed customer transactions efficiently using POS systems.
- Provided exceptional service by addressing customer inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
Team Member
Taco Cabana
09.2018 - 04.2019
- Assisted team in daily operations, ensuring tasks were completed efficiently and accurately.
- Learned safety protocols and best practices to maintain a secure work environment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Education
High School Diploma - Health
Judson High School
San Antonio, TX06.2018
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Conflict resolution
- Complaint handling
- Professional telephone demeanor
- Documentation
- Live chat support
- Account management
Timeline
Customer Service Representative
TaskUs
01.2023 - Current
Customer Service Representative
Conduent
09.2022 - 12.2022
Customer Service Representative
Ashton Carter
07.2021 - 01.2022
Customer Service Representative
Maximus
10.2020 - 07.2021
Customer Service Cashier
Circle K
09.2019 - 10.2020
Team Member
Taco Cabana
09.2018 - 04.2019
High School Diploma - Health
Judson High School