Ti'Maiyah Ingram
McDonough,GA
Summary
Highly adept at managing multiple issues in fast-paced environments. Skilled in resolving customer concerns by devising effective solutions that align with both business objectives and customer needs. Demonstrated success in leading dynamic customer service teams. Accommodating Customer Support Specialist with a strong track record of consistently exceeding customer and patron expectations. Confident and unruffled in challenging situations, with a proven ability to reduce customer dissatisfaction through prompt acknowledgment, clear communication, and targeted solutions. Adept at facilitating mutually beneficial outcomes.
Overview
5
5
years of professional experience
Work History
Customer Service Coordinator
The Piedmont at Buckhead
Atlanta, GA
07.2023 - 08.2024
- Collaborated with other departments to resolve complex customer issues quickly.
- Performed data entry tasks related to customer accounts and order processing.
- Maintained accurate records of customer interactions and transactions.
- Performed opening and closing duties such as setting up the orders to be disbursed to the CSR call ques.
- Analyzed employee productivity data to identify areas for improvement.
- Organized team-building events aimed at improving morale among staff members.
- Implemented strategies to improve team collaboration and communication.
- Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information
- Identified potential opportunities for improvement within the customer service department.
Customer Service Representative
Chime Solutions
Morrow, Georgia
09.2022 - 09.2023
- Appointment customer care representative
- Answer phone calls greet members and help with concerns
- Make appointments and accommodated members, transferred calls when needed
- Handle 100+ customers per day giving detailed information
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Provided accurate information about products and services to customers.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Deli Attendant /Customer Service Lead
Publix
Stockbridge, Georgia
09.2020 - 01.2022
- Help customers with questions, give customers information about products, and take orders.
- Functions using a specialized system
- Prepares produce for customer's consumption
- Contributes to team effort by accomplishing related results daily.
- Maintained cleanliness of work area throughout shift.
- Provided assistance to other departments when necessary.
- Performed cash register transactions accurately and efficiently.
- Provided information about store services and specials when asked by customers.
- Provided exceptional customer service to ensure customer satisfaction.
Team Member/Cashier
Krispy Kreme
Decatur, GA
05.2019 - 08.2019
- Greeted and interacted with customers, operated cash registers, exchanged currency, took food and drink orders, and completed transactions
- Kept the food preparation areas clean, sanitized, and well organized
- Assisted wait staff and other members of the team in completing tasks
- Kept the pastry and dessert case stocked with new items and arranged
Education
college prep-general studies currently -
Rockdale county high school
Conyers, Georgia05.2021
Skills
- Proficient in call monitoring
- Committed to achieving one
- Adherence to regulatory compliance
- Proven ability in complaint resolution
- Expertise in handling escalations
- Skilled in conflict management
- Demonstrated aptitude in team building and leadership
- Effective coordination of service initiatives
- Strong focus on customer retention and relations
- Proficiency in MS Office and computer literacy
- Exceptional documentation abilities
- Dedication to providing customer service excellence
- Proven capability in training and mentoring - In-depth knowledge of call center operations
Timeline
Customer Service Coordinator
The Piedmont at Buckhead
07.2023 - 08.2024
Customer Service Representative
Chime Solutions
09.2022 - 09.2023
Deli Attendant /Customer Service Lead
Publix
09.2020 - 01.2022
Team Member/Cashier
Krispy Kreme
05.2019 - 08.2019
college prep-general studies currently -
Rockdale county high school
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