Timani Jackson
Germantown ,MD
Summary
Proven leader with extensive experience at Potbelly, adept in customer service and cash handling. Excelled in training employees, enhancing team performance, and resolving customer complaints efficiently. Demonstrated decision-making prowess and an energetic approach, significantly improving guest satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Shift Manager
Potbelly
11.2022 - 08.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
Bay Host/ Server
Top Golf
01.2019 - 11.2022
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records.
- Answered guest questions with responses about menu, promotions and specials.
- Streamlined communication between front-of-house staff and kitchen team members by relaying orders accurately, resulting in improved food quality delivered to guests.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Maintained a clean and welcoming environment for guests, ensuring an enjoyable experience during their visit.
- Supported other staff members during busy periods by assisting with tasks such as bussing tables or restocking supplies as needed.
Server
Longhorn Steakhouse
04.2020 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Employee Trainer
Mcdonald’s
06.2016 - 10.2019
- Collaborated with managers to identify specific training needs for individual departments or teams.
- Improved employee performance by developing and implementing customized training programs.
- Delivered in-house training sessions to existing employees to roll out new processes, rules and technologies.
Cashier
Domino's Pizza
06.2017 - 08.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Education
Damascus High School
Damascus, MD06.2018
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Accurate money handling
- Opening and closing procedures
- Punctual and Reliable
- Handling Customer Complaints
- Training and mentoring
- Energetic and Enthusiastic
Languages
American Sign Language
Professional Working
Timeline
Shift Manager
Potbelly
11.2022 - 08.2024
Server
Longhorn Steakhouse
04.2020 - 07.2022
Bay Host/ Server
Top Golf
01.2019 - 11.2022
Cashier
Domino's Pizza
06.2017 - 08.2018
Employee Trainer
Mcdonald’s
06.2016 - 10.2019
Damascus High School