Timara Brown
Statesboro,GA
Summary
Professional individual who is consistently adaptable, driven, patient, and self motivated. Track record of being organized, skilled at time management, a strong multitasker, having excellent customer service, and providing solutions to problems.
Overview
9
9
years of professional experience
Work History
Freight Handler Trainer
Wal-Mart Distribution Center
03.2022 - Current
- Provide internal customer service by ensuring orders are accurate and received in a timely manner
- Communicate to management about unsafe working conditions, damaged products, or improper procedures in the facility
- Positively impact the retention of associates by training associates on proper lifting techniques, policies/procedures, and strategies - resulting in 90% of new associates completing their first 90 days
- Receive and request feedback from managers in order to improve work quality in a safe and correct manner.
Customer Service Representative
JDs Beauty Salon Inc.
08.2018 - 08.2022
- Supervise day-to-day performance to guarantee 100% customer satisfaction
- Build and maintain relationships with clients to improve customer experience and foster company growth
- Take account of customer issues and follow problems through until resolved
- Service associates through written and verbal communication, maintaining interpersonal relationships, and tailored coaching
- Ensure that the team is able to perform at the highest level by focusing on developing skills, creating an environment that allows everyone to bring their best selves to work, and empower associates to act in the best interest of the customer and company.
Executive Assistant
JDs Beauty Salon Inc.
08.2015 - 08.2018
- Promoted within 3 years for excellent performance
- Scheduled and coordinated meetings, appointments, and travel arrangements for the supervisor
- Developed new systems and organizational practices, reducing time spent on activities which resulted in saving $200+ per day
- Perform accounting activities such as preparing checks, expense reports, purchase orders, and invoices
- Answered calls daily, scheduled appointments, processed orders, and resolved customer issues
- Trained and supervised more than 25 employees over 7 years
- Maintained and tracked inventory.
Education
Bachelor of Science in Sociology -
Georgia Southern University
05.2025
Skills
- Tech Savvy
- Microsoft Office
- Customer Service
- Oral and written communication
- Organization
- Adaptable
- Self Motivated
- Active listening
- Attentive
- Time management
- Attention to detail
- Multitasking
- Problem Solving
- Critical Thinking
- Appointment Scheduling
- Payment Processing
- Recordkeeping strengths
Timeline
Freight Handler Trainer
Wal-Mart Distribution Center
03.2022 - Current
Customer Service Representative
JDs Beauty Salon Inc.
08.2018 - 08.2022
Executive Assistant
JDs Beauty Salon Inc.
08.2015 - 08.2018
Bachelor of Science in Sociology -
Georgia Southern University
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