Timaria Frazier
Jackson,MS
Summary
Energetic and customer-focused service professional with a strong background in high-volume restaurant and hospitality environments, seeking to contribute to the exceptional in-flight experience at Southwest Airlines. Demonstrates a safety-first mindset while delivering friendly, engaging, and memorable customer service in fast-paced settings. Proven ability to multitask, adapt quickly, and remain calm under pressure while ensuring customer satisfaction and team efficiency. Skilled in conflict resolution, effective communication, and handling diverse customer needs with empathy and professionalism. Recognized for reliability, teamwork, and maintaining a positive attitude that aligns with Southwest Airlines’ commitment to hospitality, safety, and fun. Eager to create a welcoming onboard atmosphere while prioritizing passenger safety, compliance, and comfort.
Overview
5
5
years of professional experience
Work History
Pick and pack
Amazon
Canton, Ms
2025.10 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Housekeeper
Sheraton Hotel & Resorts
Flowood, Mississippi
2025.06 - 2025.10
- Cleaned guest rooms to ensure high standards of cleanliness and comfort.
- Maintained public areas, including lobbies and hallways, for guest satisfaction.
- Followed safety protocols to handle cleaning supplies and equipment properly.
- Assisted with laundry services by sorting, washing, and folding linens efficiently.
- Reported maintenance issues promptly to ensure timely resolution for guests.
- Organized cleaning supplies and equipment for efficient daily operations.
Shift leader
Tropical Smoothie
Madison, MS
2024.08 - 2025.06
- Supervised team members during busy shifts to ensure smooth operations.
- Trained new employees on food safety and customer service standards.
- Managed inventory levels to maintain stock of fresh ingredients daily.
- Facilitated communication between staff and management to resolve issues promptly.
- Ensured cleanliness and organization of the workspace for safety compliance.
- Assisted in creating weekly staff schedules to optimize shift coverage.
- Monitored customer feedback to enhance service quality and satisfaction.
- Implemented promotional materials to boost product visibility in-store.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
Host
Walk-Ons
Ridgeland, Mississippi
2023.07 - 2024.07
- Greeted and welcomed guests in a friendly and professional manner.
- Managed guest seating arrangements to optimize flow and efficiency.
- Assisted servers by communicating special requests and ensuring smooth service.
- Maintained a clean and organized front area to enhance guest experience.
- Handled guest inquiries and resolved concerns promptly and effectively.
- Collaborated with team members to ensure timely table turnover during peak hours.
Cashier
Whataburger
Ridgeland, Mississippi
2021.09 - 2023.07
- Processed customer transactions efficiently and accurately.
- Assisted customers with menu selections and special requests.
- Maintained cleanliness and organization of work area.
Education
Germantown High School
Madison, MsSkills
Customer Service Excellence
Safety & Compliance
Conflict Resolution
Communication Skills
Teamwork & Collaboration
Fast-Paced Environment
Adaptability
Multitasking
Passenger Experience
Hospitality
Problem Solving
Reliability
Positive Attitude
Timeline
Pick and pack
Amazon
2025.10 - Current
Housekeeper
Sheraton Hotel & Resorts
2025.06 - 2025.10
Shift leader
Tropical Smoothie
2024.08 - 2025.06
Host
Walk-Ons
2023.07 - 2024.07
Cashier
Whataburger
2021.09 - 2023.07
Germantown High School