Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timariya Lee

Trilby,Florida

Summary

Experienced and adaptable professional with a solid background in customer service, food service, and youth work. Demonstrates exceptional communication and organizational skills, with a proven track record of handling cash transactions accurately and maintaining high standards of cleanliness and food safety. Adept at creating positive customer experiences, resolving issues promptly, and working collaboratively within a team. Currently pursuing a Bachelor of Business Administration, bringing a strong educational foundation to complement practical experience. Open to new and diverse job opportunities and committed to delivering excellence in any role.

Overview

7
7
years of professional experience

Work History

Barista

Dunkin' Donuts
11.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.

Waitress

Waffle House
06.2020 - 11.2023
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.

Youth Worker

Boys And Girls Club Of Tampa
06.2017 - 08.2017
  • Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
  • Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
  • Completed necessary reports and documentation to maintain thorough, accurate case records.
  • Provided individualized support for at-risk youth, resulting in increased self-esteem and positive behavior changes.
  • Cleaned and sanitized surfaces, tools and equipment.
  • Restocked condiments, beverages and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Prepared ingredients and recipe components ahead of time.
  • Received and stored incoming supplies according to procedures.
  • Maintained a welcoming atmosphere by keeping dining areas clean, organized, and well-stocked throughout shifts.
  • Cooked food per recipe requirements in large batches for routine school breakfasts, lunches and special events.
  • Provided guidance and advice to youth, supporting navigation of diverse personal and social issues.
  • Promoted positive peer interactions by facilitating group activities and modeling respectful communication techniques.
  • Managed and led activities promoting growth in mental, emotional, and educational areas.
  • Encouraged youth clients to develop own activities and leadership skills through group discussions.

Education

Bachelor of Business Administration - Business Administration

American Public University System
Charles Town, WV
08.2027

High School Diploma -

Pasco High School
Dade City, FL
05.2020

Skills

  • Friendly and outgoing
  • Team player
  • Accurate money handling
  • Active listener
  • Cleanliness
  • Exceptional customer service
  • Team leadership
  • Adaptive and creative
  • Order accuracy
  • POS systems
  • Safe food handling practices
  • Beverage preparation
  • Excellent memory
  • Professional demeanor
  • Inventory management
  • Performance improvement
  • New hire training
  • Strong multitasking
  • Complaint resolution
  • Service prioritization
  • Food running
  • Complex problem-solving
  • Youth supervision
  • Positive reinforcement
  • Social skill development
  • Emotional support
  • Program planning
  • Conflict de-escalation
  • Safety monitoring
  • Behavior modeling
  • Dishwashing
  • Cooking / Kitchen support
  • Self-motivated and disciplined
  • Attention to detail
  • Clear communication

Timeline

Barista

Dunkin' Donuts
11.2023 - Current

Waitress

Waffle House
06.2020 - 11.2023

Youth Worker

Boys And Girls Club Of Tampa
06.2017 - 08.2017

Bachelor of Business Administration - Business Administration

American Public University System

High School Diploma -

Pasco High School

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Timariya Lee