Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Timber Black

Emory,TX
Timber Black

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
  • Reliable employee offering excellent communication and good judgment.
  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.

Overview

8
years of professional experience

Work History

The Minnow Bucket Marina
Quitman, TX

Lead Cashier
01.2021 - 01.2023

Job overview

  • Managed over 15 Employees and thousands of customer per day
  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Maintained stock to meet expected customer demand.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Mentored new team members on sales software system operation.
  • Assisted customers by answering questions and fulfilling requests.
  • Educated employees on register use, merchandising, and customer service.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.

Sidekicks Cafe
Emory , TX

Restaurant Waitress
10.2020 - 01.2021

Job overview

  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Set positive tone for entire dining experience as first point of contact for incoming guests
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions

Yantis Food Mart
Yantis, TX

Head Cashier
01.2020 - 06.2020

Job overview

  • Taught employees fundamentals of register use, merchandise scanning and customer service.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Set and updated employee schedules to fulfill gaps based on expected customer demands.
  • Led cashiers and associates in providing thoughtful customer service.
  • Processed both cash and card purchases and returns.
  • Facilitated and logged store opening, closing, and shift changes

Sonics Drive In
Emory, TX

Car Hop
09.2019 - 01.2020

Job overview

  • Brewed coffee and tea and changed out drink station syrups.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Documented customer orders and conveyed special requests to kitchen staff.

The Minnow Bucket Marina
Quitman, TX

Lead Cashier
04.2018 - 09.2019

Job overview

  • Utilized creativity and persuasive techniques to upsell and cross-sell products to customers.
  • Maintained stock to meet expected customer demand.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Alleviated customer service needs with policy-appropriate solutions.
  • Mentored new team members on sales software system operation.
  • Assisted customers by answering questions and fulfilling requests.
  • Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
  • Educated employees on register use, merchandising, and customer service.

Wal-Mart Supercenter
Greeneville, TX

Support Manager
09.2014 - 02.2018

Job overview

  • Launched quality assurance practices for each phase of development
  • Developed and implemented procedures for responding to customer inquiries and resolving technical issues.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Developed detailed plans based on broad guidance and direction.
  • Managed over 15 employees and thousands of customers per day.

Education

Paris Junior College
Greenville, TX

University Overview

  • Extension of general courses

Skills

  • Customer Service
  • Energy Conservation
  • Assignment Delegation
  • Cash Handling
  • Focused/performance with high volume, fast paced sales
  • Promoting Productivity in a positive working environment
  • Coaching and Training
  • Verbal Communication
  • Sales Expertise
  • Product and Service Sales
  • Team Leadership
  • Customer Relations
  • Persuasion Techniques
  • Multi-Tasking Skill
  • Microsoft Office
  • Interpersonal Ability
  • Manager Support
  • Social Perception

Timeline

Lead Cashier
The Minnow Bucket Marina
01.2021 - 01.2023
Restaurant Waitress
Sidekicks Cafe
10.2020 - 01.2021
Head Cashier
Yantis Food Mart
01.2020 - 06.2020
Car Hop
Sonics Drive In
09.2019 - 01.2020
Lead Cashier
The Minnow Bucket Marina
04.2018 - 09.2019
Support Manager
Wal-Mart Supercenter
09.2014 - 02.2018
Paris Junior College
Timber Black