Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Timber Callahan

Ferrum

Summary

Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Team Lead

Walmart
10.2022 - Current
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.

Personal Shopper

Walmart
10.2021 - 10.2022
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Tracked substitutions and informed customers of changes.
  • Participated in team meetings and staff training sessions.

Unloader and Stocker

Walmart
02.2021 - 09.2022
  • Improved unloading efficiency by implementing a streamlined organizational system for incoming shipments.
  • Reduced manual labor required for unloading tasks by utilizing appropriate equipment, such as pallet jacks.
  • Enhanced workplace safety by adhering to company protocols and maintaining a clean, hazard-free work environment during the unloading process.
  • Collaborated with team members to complete unloading tasks in a timely manner, ensuring deadlines were met consistently.
  • Facilitated accurate inventory management by accurately recording incoming shipment details and reporting discrepancies promptly.
  • Assisted in training new unloaders on proper techniques and procedures, fostering an atmosphere of teamwork and continuous improvement.
  • Loaded packages onto pallets and into staging areas as directed.
  • Assisted other team members in navigating large loads.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Helped customers locate desired items and transfer oversized items to vehicles.

Retail Merchandiser

Driveline Retail Merchandising
08.2020 - 03.2021
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Streamlined inventory management with accurate tracking and timely reordering of products.
  • Collaborated with store managers to develop seasonal merchandising plans, maximizing revenue potential.
  • Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Managed project timelines effectively ensuring all merchandising planograms and resets were completed within established deadlines.
  • Stocked designated items on shelves, end caps and displays.
  • Stocked shelves to match planogram images and instructions.
  • Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.

Cashier

Dollar General
11.2019 - 08.2020
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Checked personal identifications during alcohol and tobacco sales.

Fast Food Crew Trainer

McDonald's
03.2017 - 09.2019
  • Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
  • Enhanced team productivity by conducting regular training sessions and sharing best practices.
  • Ensured food quality and safety through strict adherence to company guidelines and sanitation protocols.
  • Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
  • Streamlined order processing by mastering point-of-sale systems and accurately entering customer orders.
  • Maintained a clean dining area for guests, ensuring a positive experience with every visit.
  • Assisted management in resolving customer complaints, resulting in increased loyalty and repeat business.
  • Collaborated with team members to complete tasks quickly during peak hours, minimizing wait times for customers.
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.
  • Contributed to the development of new employees through comprehensive onboarding processes, including hands-on training and mentoring.
  • Supported smooth store operations by taking on additional responsibilities such as opening or closing procedures when needed.
  • Displayed strong attention to detail while preparing menu items according to specific recipes, portion sizes, and presentation standards.

Education

Bachelor of Science - Human Services

Liberty University
Lynchburg, VA
12.2024

Associate of Science - Human Services

Patrick Henry Community College
Martinsville, VA
12.2023

Bachelor of Science - Accounting

Ferrum College
Ferrum, VA

High School Diploma -

Bassett High School
Bassett, VA
05.2019

Skills

  • Schedule Management
  • Performance Monitoring
  • Data analysis
  • Coaching and mentoring
  • Public speaking
  • Training and development
  • Relationship building
  • Goal setting
  • Task prioritization
  • Critical thinking
  • Problem solving
  • Team Supervision

Certification

Workplace Readiness Skills

Food Safety Manager

Microsoft Word

Financial Literacy

Adult Protective Services

Child Protective Services

References

References available upon request.

Timeline

Team Lead

Walmart
10.2022 - Current

Personal Shopper

Walmart
10.2021 - 10.2022

Unloader and Stocker

Walmart
02.2021 - 09.2022

Retail Merchandiser

Driveline Retail Merchandising
08.2020 - 03.2021

Cashier

Dollar General
11.2019 - 08.2020

Fast Food Crew Trainer

McDonald's
03.2017 - 09.2019

Bachelor of Science - Human Services

Liberty University

Associate of Science - Human Services

Patrick Henry Community College

Bachelor of Science - Accounting

Ferrum College

High School Diploma -

Bassett High School

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Timber Callahan