Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timber Scott

Ronceverte,WV

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, throughout my time at Starbucks and my continuing work as a server. Proven ability to enhance patient care as a Phlebotomist, ensuring compliance with HIPAA standards. Recognized for fostering team collaboration and maintaining cleanliness, contributing to a welcoming environment and improved patient experiences.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Server

April's Pizzeria
08.2016 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Shift Manager/Key Holder

Starbucks
03.2023 - 08.2024
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
  • Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
  • Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Coordinated promotional events within the store location resulting in higher brand visibility.
  • Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.

Phlebotomist

Greenbrier Valley Medical Center
08.2021 - 06.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.

Education

Associate of Applied Science - Licensed Practical Nursing

New River Community And Technical College
Lewisburg, WV
08-2025

High School Diploma -

Greenbrier East High School
Lewisburg, WV
05-2019

Skills

  • Strong work ethic
  • Exceptional customer service
  • Professional appearance
  • Cleanliness standards
  • Service prioritization
  • Team collaboration
  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • HIPAA compliance
  • Patient confidentiality

Certification

CPR, BLS

Timeline

Shift Manager/Key Holder

Starbucks
03.2023 - 08.2024

Phlebotomist

Greenbrier Valley Medical Center
08.2021 - 06.2022

Server

April's Pizzeria
08.2016 - Current

Associate of Applied Science - Licensed Practical Nursing

New River Community And Technical College

High School Diploma -

Greenbrier East High School

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