Timber Scott
Ronceverte,WV
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, throughout my time at Starbucks and my continuing work as a server. Proven ability to enhance patient care as a Phlebotomist, ensuring compliance with HIPAA standards. Recognized for fostering team collaboration and maintaining cleanliness, contributing to a welcoming environment and improved patient experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
April's Pizzeria
White Sulphur Springs, WV
08.2016 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Shift Manager/Key Holder
Starbucks
Lewisburg, WV
03.2023 - 08.2024
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
- Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
- Resolved conflicts between employees diplomatically promoting a harmonious working environment conducive to high-performance teamwork.
- Assisted customers with inquiries or concerns promptly and professionally, enhancing brand reputation for excellent service.
- Monitored employee performance, providing constructive feedback and coaching to foster professional growth.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Exercised composure under pressure and in escalated customer service scenarios.
- Coordinated promotional events within the store location resulting in higher brand visibility.
- Developed strong relationships with vendors ensuring timely deliveries of products essential for daily operations.
Phlebotomist
Greenbrier Valley Medical Center
Lewisburg, WV
08.2021 - 06.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Used personal protective equipment correctly to protect coworkers and patients.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Education
Associate of Applied Science - Licensed Practical Nursing
New River Community And Technical College
Lewisburg, WV08-2025
High School Diploma -
Greenbrier East High School
Lewisburg, WV05-2019
Skills
- Strong work ethic
- Exceptional customer service
- Professional appearance
- Cleanliness standards
- Service prioritization
- Team collaboration
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- HIPAA compliance
- Patient confidentiality
Certification
CPR, BLS
Timeline
Shift Manager/Key Holder
Starbucks
03.2023 - 08.2024
Phlebotomist
Greenbrier Valley Medical Center
08.2021 - 06.2022
Server
April's Pizzeria
08.2016 - Current
Associate of Applied Science - Licensed Practical Nursing
New River Community And Technical College
High School Diploma -
Greenbrier East High School