Timberly Lawrence
Murfreesboro,TN
Summary
Results-driven professional with a background in psychology and 5+ years of leadership experience in high-volume environments. Skilled in team development, behavioral insight, and operational management, with a proven ability to train staff, improve processes, and communicate effectively across all levels of an organization.
Overview
6
6
years of professional experience
Work History
Event Planning Assistant
LeeHenry Eventd
Mount Juliet, TN
06.2024 - Current
- Coordinated logistics for events, ensuring seamless execution and client satisfaction.
- Developed event timelines and schedules to optimize workflow efficiency.
- Managed vendor relationships, negotiating contracts and facilitating communication.
- Assisted in creating marketing materials to promote events and increase attendance.
Team Leader
McDonald’s
Murfreesboro, TN
11.2019 - Current
- Supervised team operations to ensure adherence to quality and safety standards.
- Trained new employees on operational procedures and customer service protocols.
- Coordinated staff schedules to optimize labor efficiency during peak hours.
- Implemented process improvements that enhanced workflow and reduced wait times.
- Monitored inventory levels and managed stock replenishment to prevent shortages.
- Resolved customer complaints effectively, maintaining high satisfaction levels.
- Collaborated with management to develop strategies for increasing sales and service efficiency.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
Bachelor of Science - Clinical Psychology
Miles College
Fairfield, AL05.2027
Skills
- Leadership & Team Development
- Behavioral Analysis & Communication
- Conflict Resolution
- Training & Instructional Design
- Operations & Project Coordination
- Customer Experience Management
- Data-Driven Decision Making
Timeline
Event Planning Assistant
LeeHenry Eventd
06.2024 - Current
Team Leader
McDonald’s
11.2019 - Current
Bachelor of Science - Clinical Psychology
Miles College