Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timberly Maness

Buffalo,SC

Summary

Dynamic professional with a proven track record at PetSmart and the United States Postal Service, excelling in critical thinking and problem-solving to enhance customer satisfaction and operational efficiency. Skilled in documentation and adept at fostering positive relationships, consistently achieving results through leadership and multitasking proficiency.

Overview

17
17
years of professional experience

Work History

PTF Clerk

United State Postal Service
06.2016 - Current
  • Weighed letters and packages and calculated costs based on classification, weight, and destination.
  • Monitored inventory of postage stamps and made orders to replenish.
  • Provided service and sales to walk-in customers.
  • Prepared reports to track mail volumes, fees and other related data.
  • Upsold postal services like insurance and tracking.
  • Sorted mail according to size, shape and destination.
  • Planned routes and service updates to improve customer satisfaction.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Utilized customer service skills to provide exceptional service for repeat clientele.
  • Used computer systems to track packages and update client information.
  • Self-motivated, with a strong sense of personal responsibility.
  • Added accurate data entry into computer system to complete transactions.
  • Proven ability to learn quickly and adapt to new situations.
  • Rent post office boxes and collect payments
  • Process passport applications and keep all information confidential

Support Manager

PetSmart
01.2008 - 06.2016
  • Assessed personnel performance and implemented incentives and team-building events to boost morale.
  • Coached employees through day-to-day work and complex problems.
  • Monitored employee and customer interactions to assess quality of service.
  • Prepared employee schedules for maximum coverage during key hours.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Monitored customer service metrics and provided feedback to team members, upholding quality standards.
  • Collaborated with other teams to identify and resolve customer issues quickly and professionally.
  • Created, prepared, and delivered reports to various departments.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.

Education

Phlebotomy

Spartanburg Community College
Spartanburg, SC
12.2009

Associate of Science -

Spartanburg Methodist College
Spartanburg, SC
05.2009

High School Diploma -

Chapman High School
Inman
05.2008

Skills

  • Proofreading abilities
  • Multitasking proficiency
  • Document Preparation
  • Critical thinking abilities
  • Handling and sorting mail
  • Sorting procedures
  • Retail Sales
  • Distribution Services
  • Computer savvy
  • Problem-solving skills
  • Documentation
  • Workplace Safety
  • Sales background
  • Verbal/written communication

Timeline

PTF Clerk

United State Postal Service
06.2016 - Current

Support Manager

PetSmart
01.2008 - 06.2016

Phlebotomy

Spartanburg Community College

Associate of Science -

Spartanburg Methodist College

High School Diploma -

Chapman High School

Similar Profiles

CREATE PROFILE
Timberly Maness