Timco Jackson

Responsible for delivering highly satisfying customer experience, demonstrated by engaging and interacting with all customers, embodying customer experience principles and philosophy, and maintaining a clean and organized store environment. Build relationships with customers to ensure repeat business and positive reviews. Develop customer service protocols, standards, and procedures to improve customer satisfaction and loyalty. Introduce current sales, promotions, credit card applications, and other brand initiatives. Supervise employees and assess performances to determine training needs and define accurate plans for decreasing process lags. Complete sales transactions and maintain proper accountability at registers. Assist in training new customer service representatives to ensure consistent customer service standards. Conduct regular store audits to verify compliance with company policies

Key Achievements:

• REACH Award for customer service recipient 2020, 2022, 2023
• Took ownership of customer issues and followed problems through to resolution.
• Increased customer retention by 20%
• Achieved a 98% customer satisfaction score consistently over a year.
• Reduced fraudulent charges by 50% through register audits
  

Responsible for demonstrating knowledge and love of the brand while ensuring each customer has an exciting and enjoyable experience by introducing current sales, promotions, credit card applications, and other brand initiatives. Designed, filled, and arranged eye-catching product floorsets to increase sales. Assisted in daily store recovery and presentation. Communicated product information with confidence and educated consumers about the company. Reviewed and implemented new company initiatives and executed product activations.

Key Achievements:

• Provided excellent customer service to over 500 customers daily, resolving inquiries and complaints quickly and efficiently.
• Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
• Increased sales by effectively communicating product benefits.