Tim Dickerson
Lockhart,Texas
Summary
- Detail-oriented Claims Specialist driven to resolve claims fairly. Conducts thorough and informed investigations, precisely evaluates losses and negotiates settlements that satisfy the terms of the policy.
- Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view.
- Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Claims Specialist - State Farm Property Field
Pilot Catastrophe Services
Mobile, AL
09.2016 - Current
- Reviewed and analyzed insurance claims to determine validity, completeness, accuracy, and eligibility for payment.
- Processed payments for valid claims according to established procedures.
- Facilitated communication between claimants, providers, attorneys, adjusters, employers, and other parties involved in a claim.
- Provided customer service by responding promptly to inquiries from claimants regarding their benefits or coverage.
- Participated in continuing education seminars related to industry standards for insurance claims processing.
- Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes.
- Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement.
- Determined covered insurance losses by studying provisions of policies or certificates.
Business Owner/Operator
TD Services
Kyle , TX
12.2008 - 09.2016
- Developed and implemented business strategies to increase profitability and market share.
- Supervised staff, managed payroll and ensured compliance with labor regulations.
- Reviewed customer feedback and made changes as necessary to improve customer service.
- Implemented new technologies into the business model in order to streamline processes.
- Developed pricing models based on cost analysis of materials, labor, overhead expenses.
- Managed daily operations such as sales transactions, accounts receivable, payable, shipping, receiving functions.
- Built strong vendor relationships by providing exceptional customer service throughout the supply chain process.
- Designed employee training programs that focused on efficiency improvement initiatives.
- Made financial and logistics decisions in best interest of company.
- Took care of escalated customer concerns to increase satisfaction.
- Consulted with potential clients to determine how company could best meet needs.
- Developed estimates for clients home repair services based on in-depth knowledge of labor and material expenses.
- Interviewed, trained and supervised employees.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Set pricing structures according to market analytics and emerging trends.
Education
Austin Community College
Austin, TXSkills
- Coverage Assessments
- Accident Investigations
- Settlement Determinations
- Compliance Management
- Documentation Review
- Estimate Preparation
- Eligibility Determination
- Teamwork and Collaboration
- Customer Service
- Claim Amount Calculations
- Attention to Detail
- Insurance Coverage Verification
- Skilled in xactimate and xactcontents
- Claims Processing
- Decision-Making
- Critical Thinking
- Coverage Determination
- Organizing and Prioritizing Work
- Policy Review
Certification
- Home state license in Texas.
- Licensed in several other states.
References
References available upon request.
Timeline
Claims Specialist - State Farm Property Field
Pilot Catastrophe Services
09.2016 - Current
Business Owner/Operator
TD Services
12.2008 - 09.2016
Austin Community College
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