Timeah Hicks
Merrillville,IN
Summary
Competent Associate knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable, and dedicated.
Overview
5
5
years of professional experience
Work History
Behavioral Health Associate
Neurobehavioral Hospital
10.2023 - 07.2024
- Conducted client rounds to check on residents.
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for new admissions.
Receptionist
Eurpoean Wax Center
05.2021 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Retail Sales Associate
Macy's
01.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Sales Associate/Cashier
Walgreens
04.2019 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Associate of Science - Nursing
Ivy Teach Community College
Crown Point, IN07.2026
Skills
- Conflict de-escalation
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Substance abuse experience
- Patient Assessment
- Microsoft Office
- Communication Skills
- Customer Service
- Ability to Multitask
- Data Entry
- Money handling abilities
Timeline
Behavioral Health Associate
Neurobehavioral Hospital
10.2023 - 07.2024
Receptionist
Eurpoean Wax Center
05.2021 - 09.2022
Retail Sales Associate
Macy's
01.2020 - 02.2021
Sales Associate/Cashier
Walgreens
04.2019 - 12.2020
Associate of Science - Nursing
Ivy Teach Community College
Similar Profiles
Shaunsey WilliamsShaunsey Williams
Psychiatric Nurse at NeuroBehavioral HospitalPsychiatric Nurse at NeuroBehavioral Hospital
Stephanie Lee-SmithStephanie Lee-Smith
Behavioral Technician at Neurobehavioral HospitalBehavioral Technician at Neurobehavioral Hospital
Sandra NewberrySandra Newberry
Registered Nurse (RN) Clinical Nurse Coordinator at Wellpath/ Neurobehavioral HospitalRegistered Nurse (RN) Clinical Nurse Coordinator at Wellpath/ Neurobehavioral Hospital