Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timeca Jones

Springfield,OH

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Drug and Alcohol Tech

Mckinley Hall
Springfield , OH
02.2017 - Current
  • Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
  • Provided support to clients with drug and alcohol abuse issues.
  • Provided case management services and connected clients and families to appropriate resources.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.

Home Health Aide

Careplus Home Health
Springfield, Ohio
04.2018 - 10.2021
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Assisted disabled clients to support independence and well-being.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Provided transportation and appointments management.
  • Followed nutritional plans to prepare optimal meals.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Developed rapport to create safe and trusting environment for care.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Supported families through difficult times by offering emotional support and education on important care tasks.
  • Helped clients with managed home care, ensuring efficacy of care by monitoring health status.
  • Constructed cognitively stimulating activities.

Copy and Print Specialist

OfficeMax
Springfield, OH
06.2006 - 06.2014
  • Operated copiers and printers, trimmed stock to special sizes, and bound booklets using spiral or saddle-stitch techniques to complete customer job requests.
  • Created customized options and solutions to meet customer unique copy and printing needs.
  • Moved and lifted up to [Number] pounds to complete stocking and maintenance tasks.
  • Offered bindery and finishing services to enhance printing jobs and prepare polished marketing materials.
  • Completed complex customer orders accurately and within quoted timeframe.
  • Entered customer orders in POS register system and created invoices to collect accurate payment.
  • Answered phone calls to provide prompt and courteous answers to questions and encourage customer store visits.
  • Incorporated selling skills and product and service knowledge to meet customer needs.
  • Provided mounting and laminating support to preserve and protect documents and photos.
  • Engaged business customers by [Action] to drive sales of copy and print services.
  • Assessed customer needs by [Action] to deliver satisfactory experiences.
  • Performed [Timeframe] maintenance to keep equipment in optimal working condition.

Education

High School Diploma -

South High School
Springfield

Skills

  • Individualized Care Plans
  • Providing Community Referrals
  • Living Skills Assistance
  • Group Activities
  • Emotional Support
  • Building Customer Trust and Loyalty
  • Upbeat and Positive Personality
  • Customer Retention Strategies
  • Call Documentation
  • Responding to Difficult Customers
  • Understanding Customer Needs
  • Courteous with Strong Service Mindset

Timeline

Home Health Aide

Careplus Home Health
04.2018 - 10.2021

Drug and Alcohol Tech

Mckinley Hall
02.2017 - Current

Copy and Print Specialist

OfficeMax
06.2006 - 06.2014

High School Diploma -

South High School

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Timeca Jones