Timeka Allen
Orlando,FL
Summary
Hardworking mother that offers great customer engagement and service skills. Works well with minimal supervision and promptly completes all tasks. Reliable team player with positive personality willing to work in fast-paced environments.skills Proven experience as dispatcher or relevant position Tech-savvy with knowledge of relevant methods (CAD) Fast typing with experience in data entry Knowledge of procedures and guideline for emergency situations Proficient in English (oral and written) Outstanding organizational and multitasking abilities Active listener with excellent communication skills Sound judgement and critical thinking
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dispatcher
HVAC, Fogel Services Inc
04.2022 - Current
- Receive emergency and non-emergency calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for products or deliveries
- Prioritize calls according to urgency and importance
- Use radio, phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Closely monitored dispatch board to triage and prioritize over Number daily calls.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation and assigned personnel.
- Monitored flow of paperwork and directed information to appropriate departments.
Crew Member
Wendys
01.2022 - 04.2022
- Prepared foods according to menu standards, safety policies, and company policies
- Maintained high cleanliness and adhered to health code standards
- Worked closely with managers and fellow crew members to prepare orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
- Adhered to company safety standards, Coast Guard rules, and at-sea rescue procedures.
- Accurately operated cash register to process customer payments.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Operated as full-service food provider in Type establishment by taking orders, preparing meals and collecting payments.
Manager
Wendys
01.2021 - 12.2021
- Planned and executed strategies to increase business and drive profit growth
- Monitored employee work to assess performance and identify knowledge gaps
- Prepared schedules and assignments to meet short- and long-term business demands
- Organized training for new team members and routine retraining for established employees
- Managed daily workloads by organizing effective schedules and delegating tasks
- Contributed to effective decision-making with detailed reports on daily operations.
Crew Member
Wendys
11.2019 - 12.2020
- Prepared foods according to menu standards, safety policies, and company policies
- Maintained high cleanliness and adhered to health code standards
- Worked closely with managers and fellow crew members to prepare orders
- Used extensive crew training and ongoing monitoring to avoid critical service errors
- Cross-trained in multiple positions to assist during busy periods
- Upheld high professional standards in appearance and performance.
Housekeeper
Fairfield Inn
02.2018 - 11.2019
- Followed established safety precautions when performing tasks, mixing chemicals, and using equipment and supplies
- Completed cleaning duties on time and according to schedule
- Completed inspections and handled problems to keep common areas spotless
- Used supplies responsibly to meet budget targets
- Managed time and performed quality work to clean record number of homes weekly
- Stayed efficient, keeping supplies organized and working from master cleaning plan.
Sales Associate
Walmart
02.2016 - 10.2018
- Checked sister stores and online options to locate items for customers
- Resolved customer concerns using strong communication and conflict management skills
- Helped customers navigate store, complete sales, and process returns
- Created great customer experiences with personalized sales support
- Built attractive displays and merchandised products
- Assisted customers with sales and service needs
- Maintained calm demeanor and managed issues professionally and according to company standards.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Completed orders and organized product deliveries to meet customer timetables.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
GED - undefined
Turner job corps
Skills
- Quality control Strong communication Problem-solving
- Order filling Inventory counting Product identification
- Sales support
- Computer skills
- Residential Cleaning
- Food Preparation
- Cleaning Experience
- Microsoft Word
- Leadership
- Typing
- Dispatching
- GPS
- Customer service (10 years)
- Routing Orders
- Communication Equipment Operation
- Prioritizing Calls
- Updating Logs
- Processing Orders
- Microsoft Office
- Database Updates
- Paperwork Submission
- Work Order Generation
- Verifying Coverage
- Team Guidance and Direction
- Problem Assessment
- Call Center Software
- Relay Work Orders
- Database Maintenancer
- Closing Tickets
Certification
Certified Medical Assistant
Food Handler Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Dispatcher
HVAC, Fogel Services Inc
04.2022 - Current
Crew Member
Wendys
01.2022 - 04.2022
Manager
Wendys
01.2021 - 12.2021
Crew Member
Wendys
11.2019 - 12.2020
Housekeeper
Fairfield Inn
02.2018 - 11.2019
Sales Associate
Walmart
02.2016 - 10.2018
GED - undefined
Turner job corps
Similar Profiles
TORI ADAMSTORI ADAMS
Lead New Construction Service Technician at Fogel ServicesLead New Construction Service Technician at Fogel Services
Riley KoneskyRiley Konesky
Extended Day Teacher at Jane FogelExtended Day Teacher at Jane Fogel
Mary Mhie SkurtuMary Mhie Skurtu
Adult Caregiver at Rosalie FogelAdult Caregiver at Rosalie Fogel
Kensasha CaneusKensasha Caneus
Radiation Therapy Clinical Rotations at Orlando Health Cancer Institute Lake MaryRadiation Therapy Clinical Rotations at Orlando Health Cancer Institute Lake Mary
SODNET MASSILLONSODNET MASSILLON
MAINTENANCE TECHNICIAN ENGINEER at MARRIOTT RESORT VACATION CLUBMAINTENANCE TECHNICIAN ENGINEER at MARRIOTT RESORT VACATION CLUB