Timeka Hayward
Jacksonville,OR
Summary
Dynamic professional with a versatile background in customer care and education. Known for effective multitasking and problem-solving skills, contributing to improved workflows and student engagement. Committed to fostering a positive learning environment and operational excellence.
Overview
11
11
years of professional experience
Work History
Early Childhood Educator
Baymeadows Christian Academy
Jacksonville, FL
09.2024 - Current
- Implemented daily activities promoting social skills and teamwork among young learners.
- Observed and assessed student progress, adapting strategies to meet individual needs.
- Collaborated with parents to provide updates on children's achievements and areas for improvement.
- Utilized educational tools and resources effectively to enhance learning experiences for children.
Front Office Manager
Townplace Suites Marriott
Jacksonville, FL
04.2021 - 05.2024
- Managed front office operations, ensuring exceptional guest experiences and satisfaction.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Trained and mentored staff in customer service protocols and operational procedures.
Customer Care Representative
UF Health Jacksonville
Jacksonville, FL
09.2015 - 02.2021
- Resolved customer inquiries and issues efficiently, enhancing overall satisfaction.
- Collaborated with healthcare teams to streamline communication processes for patients.
- Trained new representatives on policies, procedures, and customer service best practices.
- Managed high call volume with exceptional professionalism and efficiency.
Education
High School Diploma -
Samuel Wolfson High School
Jacksonville, FL05-2005
Skills
- Problem-solving
- Customer service
- Data entry
- Effective multitasking
- Workflow optimization
- Administrative skills
- Staff management
- Scheduling
- Professional telephone demeanor
- Microsoft Excel
Timeline
Early Childhood Educator
Baymeadows Christian Academy
09.2024 - Current
Front Office Manager
Townplace Suites Marriott
04.2021 - 05.2024
Customer Care Representative
UF Health Jacksonville
09.2015 - 02.2021
High School Diploma -
Samuel Wolfson High School