Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Timeka Lewis

Jacksonville

Summary

Flexible Administrative Medical Assistant, passionate about patient care and with aptitude for front desk duties. Skills include appointment scheduling, efficient data entry, health records maintenance, and insurance billing tasks. Additional strengths include staff communication and digital data input.

Overview

1
1
Certification
20
20
years of professional experience

Work History

Disability Support Worker

Caregiving
Jacksonville
09.2006 - Current
  • Developed and implemented individualized support plans for clients' needs.
  • Assisted clients with daily living activities and personal care tasks.
  • Provided emotional support to individuals with physical or mental disabilities.
  • Provided companionship and emotional support to enhance client quality of life.
  • Facilitated social activities to promote client engagement and interaction.
  • Communicated effectively with healthcare professionals regarding client care.
  • Monitored and documented clients' progress and well-being regularly.
  • Transported clients to appointments, social events, and other activities.

Member Advocate

UnitedHealthcare
Jacksonville
09.2022 - 05.2025
  • Assisted members with inquiries regarding healthcare services and benefits.
  • Facilitated communication between members and healthcare providers, improving access to necessary services.
  • Resolved member complaints with empathy and efficiency, leading to increased member satisfaction.
  • Collaborated with internal teams to resolve member issues efficiently.
  • Provided support during claims processes, ensuring timely responses to members.
  • Advocated for member needs by identifying gaps in services or resources.
  • Managed member accounts and maintained accurate records in the system.
  • Ensured compliance with industry regulations related to customer service.
  • Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.

Education

High School Diploma -

Robert E. Lee High
Jacksonville, FL
05-2006

Skills

  • Support plan development
  • Daily living assistance
  • Progress documentation
  • Healthcare navigation
  • Patient care
  • Conflict resolution
  • Emotional intelligence
  • Time management
  • Healthcare compliance
  • Team collaboration
  • Problem solving
  • Insurance verification mastery
  • Professional telephone etiquette
  • Appointment setting
  • HIPAA regulations
  • Microsoft office suite proficiency
  • Medical terminology proficiency
  • Organizational and planning skills
  • Patient scheduling expertise
  • Medical office procedures
  • Records management
  • Managing patient records
  • Follow-up skills
  • Appointment reminders

Certification

  • Administrative Medical Assistant, NHA, 2022

Timeline

Member Advocate

UnitedHealthcare
09.2022 - 05.2025

Disability Support Worker

Caregiving
09.2006 - Current

High School Diploma -

Robert E. Lee High
Timeka Lewis