Timeka Turner
Peoria,IL
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Medical Office Assistant
Tower Global Group LLC / Quickcare PLLC
2024.03 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Contributed to positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Enhanced patient experience by efficiently managing appointment schedules and reducing wait times.
- Improved office ambiance, ensuring clean and organized reception area for positive first impression.
Caregiver
Snyder Village Assisted Living
2023.04 - 2024.02
- Assists residents with activities of daily living, including bathing, dressing, grooming, toileting, transferring and getting to and from activities and meals according to individual service plan
- Performed light housekeeping duties to maintain cleanliness standards while respecting patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Allows and encourages residents to do as much of their own care as possible
- Maintained safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Implemented fall prevention strategies within home environment by identifying hazards or obstacles that posed risk to patient safety.
- Participated in ongoing professional development opportunities to stay current on best practices in caregiving techniques, enhancing the quality of care provided.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Provided compassionate and patient-focused care to cultivate well-being.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Maintains residents’ records daily in an timely manner and in accordance with company policy and procedures; documents medication distribution as applicable, leisure activities, incidents, and observations; reports any changes in resident’s physical condition and/or behavior, and visitors; observes and reports health and emotional condition of each resident; and promptly reports all changes to supervisor
- Maintains clean, safe, and orderly environment for residents; performs general housekeeping; and follows cleaning schedules for resident laundry, bedrooms, dining area, living space, bathrooms, kitchen, and other areas
- Follows proper procedures in emergency situations and responds promptly and positively to resident requests for assistance
- Encourages teamwork through cooperative interactions with co-workers.
Medical Office Assistant
OSF OnCall Urgent Care
2021.11 - 2023.03
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Registered patients and completed associated paperwork for accurate records.
- Provided compassionate support to patients during check-in/check-out process, addressing concerns and answering questions as needed.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Reduced wait times for patients through effective appointment scheduling and efficient front desk management.
- Coordinated successfully with healthcare providers to ensure timely delivery of test results and prescription refills for patients.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Maintained a clean reception area conducive to a professional atmosphere while adhering to safety guidelines during the COVID-19 pandemic.
- Enhanced office productivity by assisting in training new hires on software systems, office procedures, and best practices.
- Increased office productivity by organizing medical records, leading to easier access and retrieval.
- Increased patient satisfaction, carefully scheduling appointments to minimize conflicts and delays.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
- Reduced patient anxiety by providing clear explanations of procedures and answering questions.
- Contributed to emergency preparedness by maintaining up-to-date contact lists and procedures.
- Facilitated smooth operation of medical office by assisting with billing and insurance verification.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Fostered welcoming environment, greeting patients and addressing inquiries with professionalism.
- Streamlined patient intake process to improve office efficiency and patient satisfaction.
- Assisted medical staff during examinations to enhance patient comfort and safety.
- Improved office communication by promptly relaying messages between patients and healthcare providers.
- Supported patient care with accurate preparation and maintenance of examination rooms.
- Facilitated patient education by providing relevant health and procedure information.
- Enhanced patient privacy and confidentiality with strict adherence to HIPAA regulations.
Medical Office Assistant
OSF Healthcare - Orthopedics
2020.02 - 2021.11
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used EPIC to schedule appointments for doctor visits and procedures.
- Provided prompt, polite and professional in-person and telephone customer service.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Contributed to positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring confidentiality of sensitive patient information.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Performed various administrative tasks by filing, copying and faxing documents.
Customer Service
Affina- HGS
2011.07 - 2018.07
- Executed top-notch customer service and assistance for 6 contractors.
- Managed daily operations for better customer service and increased revenue.
- Delivered exceptional customer service, addressing concerns and handling returns professionally.
- Streamlined customer service by promptly addressing borrower inquiries and concerns.
- Increased client retention with exceptional customer service and timely followups.
- Facilitated customer service initiatives by addressing inquiries promptly and professionally.
- Immediately brought critical issues to customer service manager for resolution.
- Received consistent excellent feedback on work quality and customer service.
Chaplain Assistant & MWR - Morale, Welfare, & Recreation
United States Navy
2008.06 - 2010.02
- Met with individuals, discussed issues compassionately and determined appropriate type of involvement to meet spiritual needs.
- Managed office and maintained records and files to offload administrative duties from chaplain.
- Supported military families during times of separation by providing resources, counseling, and emotional support tailored to their unique challenges.
- Organized volunteer opportunities for congregation members interested in giving back to their community, creating stronger bonds among participants while benefiting local organizations.
- Coordinated successful events by collaborating with various departments and stakeholders for seamless execution.
- Conducted regular facility inspections to ensure cleanliness standards were met or exceeded in all areas under MWR jurisdiction.
- Enhanced MWR program participation by developing and implementing engaging events and activities.
- Implemented rigorous risk management strategies that minimized potential hazards associated with recreational activities or events overseen by MWR personnel.
Education
Graduated/Medical Assistant -
Midwest Technical Institute - MTI
East Peoria, Illinois12.2019
No Degree - Pharmacy
Midwest Technical Institute - MTI
East Peoria, Illinois12.2011
No Degree/Business -
Saint Leo University
Corpus Chirsti, Texas12.2009
No Degree - Cosmetology
Regency Beauty Institute
Naperville/Aurora, Illinois07.2007
High School Diploma -
Bolingbrook High School
Bolingbrook, Illinois06.2006
Skills
- Multitasking and Organization
- Computer Skills
- HIPAA Regulations & Compliance
- Medical Reception
- Attention to Detail
- Medical Terminology
- Insurance Verification
- Office Administration
- Managing patient records
- Phone and Email Etiquette
- Appointment management, coordination, & scheduling
- Patient Care
- Medical Procedures
- Patient Registration
- Medical & Insurance Billing
- Clinical Medical Assistance
- Payment collection and processing
- Emergency Procedures
- Medical Office Equipment
- Patient Demographics & Charting
Military Service
United States Navy, Corpus Christi, Texas, 06/01/08, 02/01/10, United States Navy Sailor, National defense Service Medal, Global War On Terrorism Service Medal
Timeline
Medical Office Assistant
Tower Global Group LLC / Quickcare PLLC
2024.03 - Current
Caregiver
Snyder Village Assisted Living
2023.04 - 2024.02
Medical Office Assistant
OSF OnCall Urgent Care
2021.11 - 2023.03
Medical Office Assistant
OSF Healthcare - Orthopedics
2020.02 - 2021.11
Customer Service
Affina- HGS
2011.07 - 2018.07
Chaplain Assistant & MWR - Morale, Welfare, & Recreation
United States Navy
2008.06 - 2010.02
Graduated/Medical Assistant -
Midwest Technical Institute - MTI
No Degree - Pharmacy
Midwest Technical Institute - MTI
No Degree/Business -
Saint Leo University
No Degree - Cosmetology
Regency Beauty Institute
High School Diploma -
Bolingbrook High School
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