Timeka Waits
Lancaster,TX
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
23
23
years of professional experience
Work History
Human Resources Specialist
AT&T
Dallas, TX
01.2022 - 02.2024
- Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
- Safeguarded human resource information, maintaining employee confidence and protecting operations.
- Conducted background checks and orientation, coordinating new employee onboarding process.
- Maintained human resources records by processing applications and resumes.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
Bankruptcy Specialist
AT&T
Dallas, TX
06.2020 - 01.2022
- Reviewed financial information and discussed available options with clients to determine eligibility for bankruptcy protection.
- Provided guidance to clients on how to complete various forms accurately and timely.
- Monitored progress of cases through completion ensuring all deadlines are met timely.
- Researched discrepancies related to customer accounts and payments.
- Assisted customers with inquiries regarding payment processing.
- Identified and resolved billing issues efficiently and accurately.
- Managed daily accounting tasks, including invoicing and reconciliation of accounts receivable.
Fraud and Risk Analyst
AT&T
Dallas, TX
11.2018 - 06.2020
- Investigated and reported on potential fraud cases.
- Analyzed and monitored customer accounts for suspicious or fraudulent activity.
- Reviewed financial documents for discrepancies or irregularities related to fraudulent activities.
- Performed background checks on new customers to detect any potential risks associated with them.
- Collaborated with other departments within the organization to ensure compliance with anti-fraud measures.
- Made recommendations for closing accounts and performed associated follow-up.
- Communicated with customers and company personnel, utilizing active listening, and interpersonal skills.
- Utilized effective interpersonal and active listening skills during interviews with witnesses regarding fraud cases.
Senior Accounting Clerk
AT&T
Dallas, TX
07.2016 - 11.2018
- Maintained up-to-date accounts receivable records and coordinated monthly billing activities.
- Processed invoices, payments, and statements in a timely manner.
- Reconciled financial discrepancies by collecting and analyzing account information.
- Conducted periodic reviews of internal controls to ensure compliance with established policies and procedures.
- Performed daily general ledger entries to record financial transactions accurately.
- Assisted with the preparation of month-end close activities including journal entries, reconciliations, accruals.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Tracked accounting information accurately, resulting in significant reduction in financial discrepancies.
Customer Service Representative
AT&T
Dallas, TX
10.2000 - 07.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls, chats and emails to facilitate customer service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Business Administration And Management
Dallas College
Dallas, TXSkills
- Recruiting
- Paperwork verification
- Talent acquisition
- Employee onboarding
- HR services
- Candidate sourcing
- Recruiting support
- Pre-employment screening
- Complaint resolution
- Call escalation
- Verbal and written communication
- Project management
- Call center procedures
- Call center experience
- Quality assurance controls
- Sales expertise
- Microsoft Office Suite
- Pipeline maintenance
- Candidate tracking
- Recruitment
Timeline
Human Resources Specialist
AT&T
01.2022 - 02.2024
Bankruptcy Specialist
AT&T
06.2020 - 01.2022
Fraud and Risk Analyst
AT&T
11.2018 - 06.2020
Senior Accounting Clerk
AT&T
07.2016 - 11.2018
Customer Service Representative
AT&T
10.2000 - 07.2016
Business Administration And Management
Dallas College
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