Epic, EHRs, CRM, Microsoft products, payroll and data management as well as other software
Timeka Williams
Proprietor-Home Care
Eastpointe,MI
Summary
Accomplished Business Proprietor at Knox Home Care, LLC, with a proven operations management and employee development track record. Leveraged negotiation and financial management skills to enhance business growth, achieving significant revenue increases. Fostering a culture of high performance and customer satisfaction at Henry Ford Health. Demonstrated exceptional ability to launch and grow businesses, ensuring long-term success. Strong leader and problem-solver. A highly motivated, experienced healthcare professional passionate about building successful, sustainable businesses. Demonstrated experience leading teams and achieving growth objectives. Adept at identifying and capitalizing on opportunities, creating strategic partnerships, and driving sustainable growth. Encouraging manager and analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Business Proprietor
Knox Home Care, LLC
08.2020 - Current
- Maintained 95% of clientele since 2020.
- Increased revenue by 30% for the past four years.
- Designed a business plan to define concepts, short-term and long-term goals, and strategies.
- Appraised team performance, assessing competencies and providing coaching or constructive feedback as appropriate.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Conducted performance evaluations and provided constructive feedback to employees.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Observed each employee's individual strengths and initiated a mentoring program to improve areas of weakness.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Tracked trends and suggested enhancements to challenge and refine the company's product offerings.
- Negotiated prices and services with customers and vendors to decrease expenses and increase profit.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
- Trained and guided team members to maintain high productivity and performance metrics.
- Appraised team performance, assessing competencies and providing coaching or constructive feedback as appropriate.
Laboratory Service Representative
Henry Ford Health
07.2013 - Current
- Manage over 50 customer calls per day.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped a large volume of customers daily with a positive attitude and focused on customer satisfaction.
- Updated accounts with the latest information.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Liaised with supervisor to develop solutions and accomplish shared objectives.
- Sought ways to improve processes and services provided.
- Responded proactively and positively to rapid change.
- Trained new personnel regarding company operations, policies, and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Maintained up-to-date knowledge of product and service changes.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained productivity and quality standards at all times.
Education
Master of Arts - Healthcare Leadership
Siena Heights University
Adrian, MI05.2025
Bachelor of Arts - Community And Human Services
Siena Heights University
Adrian, MI05.2023
Skills
- Human Resources Management
- Operations Management
- Employee Development
- Business management and development
- New business launch
- Business growth and retention
- Small business operations
- Negotiation
- Financial Management
- Staff hiring
Software
Timeline
Business Proprietor
Knox Home Care, LLC
08.2020 - Current
Laboratory Service Representative
Henry Ford Health
07.2013 - Current
Master of Arts - Healthcare Leadership
Siena Heights University
Bachelor of Arts - Community And Human Services
Siena Heights University
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