TIMEKO MURRY
Melissa,TX
Summary
Organized and dedicated Customer Service professional with proven track record of providing exceptional customer service in fast-paced work environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.
Overview
12
12
years of professional experience
Work History
Claims Associate Fire ILR
State Farm
Richardson, TX
04.2023 - Current
- Answer inbound calls in a high call volume environment assisting our callers with starting the claim process.
- Accurately document information provided by the caller in the initial loss report process to ensure it gets routed correctly
- Provide excellent customer service while building a relationship with our customer as well as the agent team staff by discussing next steps in the claim process and helping to ease any difficult situation they may be experiencing by being compassionate and understanding.
- Assist auto department with subrogation by communicating with other insurance companies by phone or online and documenting claims with accurate information.
- Served as a peer resource to new hires assisting in training them how to accurately and efficiently assist callers while filing their initial loss reports.
Independent Salon Owner/Nail Technician
Blossoming Healthy Nails
Allen, TX
03.2012 - 12.2023
- Founded and managed all features of business including customer service, accounting, inventory management and perform daily salon operations and general salon tasks
- Provide outstanding customer service while continuing to grow business and customer base by 75% during the duration of my business
- Perform manicure and pedicure services in an accurate and timely manner while paying close attention to detail, in addition to educating my client about his/her personal nail care
- Carefully manage clientele appointments through online booking system while providing them with informational updates as needed
Customer Service Representative
Globe Life Insurance
McKinney, TX
05.2020 - 06.2021
- Answered calls with daily high call volume assisting with customer inquiries and provided accurate information regarding their life insurance policies.
- Assisted customers with understanding their policy coverage and policy terms while providing excellent customer service.
- Performed daily multitasking duties such as processing payments, sending letters & emails and notating customer information on their accounts as needed
Education
Business Administration -
University of Illinois At Urbana-Champaign
06.1992
Skills
- Customer Service
- Business growth and retention
- Strategic Planning
- Business Management
- Microsoft Office Suite proficiency
- Effective Computer skills
- Excellent interpersonal skills
- Excellent problem-solving skills
- Excellent time-management skills
- Effective managerial techniques
- Excellent customer service skills
- Excellent organizational skills
Timeline
Claims Associate Fire ILR
State Farm
04.2023 - Current
Customer Service Representative
Globe Life Insurance
05.2020 - 06.2021
Independent Salon Owner/Nail Technician
Blossoming Healthy Nails
03.2012 - 12.2023
Business Administration -
University of Illinois At Urbana-Champaign