Summary
Overview
Work History
Education
Skills
Timeline
Generic

Timera Campbell

112 Union Cemtery Apt 521,SC

Summary

Warm and friendly individual helps customers in any situation. Enjoys working closely with team members to deliver positive guest experience. Experience as Front Desk Agent in busy and successful [Type] setting. Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Front Desk Agent

M&D Cleaning
06.2022 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Breakfast Attendant

M&D Cleaning
03.2023 - 12.2023
  • Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
  • Operated kitchen equipment safely and efficiently, resulting in consistent quality of prepared foods.
  • Displayed strong attention to detail when setting up buffet stations or cleaning the dining area after service.
  • Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
  • Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
  • Set up buffet stations daily, displaying an appealing presentation of food items for guests to enjoy.

Customer Service Representative

Collective Solution
11.2019 - 03.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.

Education

High School Diploma -

Montego Bay Community College
Montego Bay
08.2014

High School Diploma -

Green Island High School
Hanover Jamaica
06.2014

Skills

  • Customer Service
  • Guest Services
  • Problem-solving skills
  • Cash Handling
  • Oral and written communications
  • Listening Skills
  • Administrative Skills
  • Guest Relations
  • Front Desk Management

Timeline

Breakfast Attendant

M&D Cleaning
03.2023 - 12.2023

Front Desk Agent

M&D Cleaning
06.2022 - Current

Customer Service Representative

Collective Solution
11.2019 - 03.2022

High School Diploma -

Montego Bay Community College

High School Diploma -

Green Island High School

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Timera Campbell