Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Generic

Timera Hape (Wilson)

Hinesville

Summary

I strive to be a dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance your business.

Proactive and meticulous traits with over 7 years of experience in customer focused industries. Proficiencies in inventory control, sales, staff training and development.

Overview

8
8
years of professional experience

Work History

Customer Service Team Manager | Admin Assistant

Mainfreight Logistics
09.2022 - 04.2023
  • -Strong organizational skills and attention to detail.
  • -Excellent written and verbal communication skills.
  • -Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and QuickBooks.
  • -Demonstrate professionalism in E-mails/phone etiquette.
  • -Handling document signing using platforms like DocuSign.
  • -Manage calendars and schedule appointments. (Fresha, Outlook).
  • -Utilizing computer skills for various office tasks.
  • -Capable of managing sensitive information with discretion and ensuring confidentiality.
  • -Excellent problem-solving skills with the ability to multitask effectively in a fast-paced environment.
  • -Knowledgeable in Basic Bookkeeping: Financial Statements, Journal Entries, Account reconciliation across multiple accounts, accounts payable etc.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Certified Senior Hairdresser | Salon Trainer/Educator

Ananta Hair and Beauty
05.2018 - 08.2022
  • -Assist with onboarding by preparing new hire paperwork, setting up employee profiles, and coordinating orientation sessions.
  • -A positive attitude and a willingness to teach and uplift peers.
  • -Advocate for Health & Beauty (Hair Health Trainer).
  • -Product Representative.
  • -Service/Product marketing on socials (Facebook, Instagram, TikTok).
  • -Coordinating travel arrangements and preparing detailed itineraries.
  • Promoted and sold service treatments, enhancements and upgrades to maximize revenue.
  • Observed cosmetologists' work to critique quality of service, provide feedback and make suggestions for improvement.
  • Investigated and resolved complaints to satisfy guests and maintain good business practices.
  • Developed loyal following of clients by providing high-quality services.
  • Increased revenue through effective customer service and inventory management.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Hairdressing Apprentice

Pure Colour Lounge
03.2015 - 04.2018
  • Consulted with clients on current trends and offered advice on flattering cuts and styles.
  • Answered telephone calls to provide information and schedule new appointments.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Used social media platforms to promote salon and services.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Completed an array of exams succesfully
  • Built a long and loyal cliental
  • Very open to constructive criticism from fellow colleagues and mentors
  • Completed my 4 year Hairdressing Certificate 3 8 months ahead of expected time line
  • Performed 1 year being a Junior Stylist with a strong and trusting cliental

Education

1-3yr Apprenticeship - Hairdressing

TAFE Queensland
Southport, QLD
03.2018

High School - Graduated Highest level of High School

Coombabah State High School
Queensland, AUS
11.2017

Skills

  • Onboarding
  • Positive attitude
  • Teaching
  • Health & Beauty advocacy
  • Product representation
  • Social media marketing
  • Travel coordination
  • Organizational skills
  • Attention to detail
  • Written communication
  • Verbal communication
  • Microsoft Office Suite
  • QuickBooks
  • Professionalism
  • Email etiquette
  • Phone etiquette
  • Document signing
  • Calendar management
  • Appointment scheduling
  • Computer skills
  • Confidentiality
  • Problem-solving
  • Multitasking
  • Basic bookkeeping
  • Customer service excellence
  • Administrative support
  • Inbound call answering
  • Team management
  • Organization and recordkeeping
  • Schedule preparation
  • Work prioritization

Personal Information

Date of Birth: 08/27/00

New Zealand Citizen 

Lived in Australia 2011-2022

Living in United States, GA 2023-Current 

Permanent Resident and Authorized to Work August 2024-2029

Timeline

Customer Service Team Manager | Admin Assistant

Mainfreight Logistics
09.2022 - 04.2023

Certified Senior Hairdresser | Salon Trainer/Educator

Ananta Hair and Beauty
05.2018 - 08.2022

Hairdressing Apprentice

Pure Colour Lounge
03.2015 - 04.2018

1-3yr Apprenticeship - Hairdressing

TAFE Queensland

High School - Graduated Highest level of High School

Coombabah State High School

Similar Profiles

CREATE PROFILE