Timerlin Allen
Little Rock,AR
Summary
Accomplished professional with a robust background in corrections and customer service, notably with the Arkansas Department of Corrections. Excelled in de-escalation techniques and critical thinking, significantly reducing contraband instances. Demonstrated exceptional problem-solving abilities and proficiency in Microsoft Excel, enhancing operational efficiency and client satisfaction.
Overview
4
4
years of professional experience
Work History
Correctional Officer
Arkansas Department Of Corrections
Tucker
10.2022 - 08.2023
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Leasing Assistant
Housing Authority
Brinkley, AR
06.2022 - 08.2023
- Managed move-in/move-out processes efficiently by conducting inspections, coordinating cleaning services, and completing necessary paperwork in a timely manner.
- Conducted thorough market research to stay current on industry trends and local competition, allowing for informed decision-making on rental pricing adjustments.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Maintained accurate records of all lease agreements, rent payments, and tenant information for easy retrieval when needed.
- Resolved conflicts between tenants diplomatically while maintaining professionalism and upholding company policies.
Customer Service Representative
Blue Cross And Blue Shield
Remote
01.2020 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
Education
High School Diploma - Accounting And Business Management
Brinkley High School
Brinkley, ARSkills
- First Aid Training
- Emergency Response
- De-Escalation Techniques
- Conflict resolution skills
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Microsoft Excel
- Client Relations
- Fair housing policies
- Lease Agreements
- Phone and Email Etiquette
- Property Marketing
Timeline
Correctional Officer
Arkansas Department Of Corrections
10.2022 - 08.2023
Leasing Assistant
Housing Authority
06.2022 - 08.2023
Customer Service Representative
Blue Cross And Blue Shield
01.2020 - 05.2023
High School Diploma - Accounting And Business Management
Brinkley High School