Timesha Evans
Edinburg,TX
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Shift Manager
The Pizzeria
10.2019 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
Hair Braider
Styles By Share
08.2009 - Current
- Enhanced customer satisfaction by providing personalized hair braiding services tailored to individual preferences.
- Streamlined appointment scheduling and reduced no-shows through effective communication with clients.
- Showcased diverse hair braiding techniques, increasing salon revenue and attracting new clientele.
- Demonstrated exceptional time management skills, consistently completing intricate braids within expected timeframes.
- Maintained clean and organized workstations, adhering to strict sanitation guidelines for client safety and comfort.
Transportation Coordinator
Pulse Medical Transportation
04.2005 - 02.2009
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Reduced shipping costs for the company by negotiating contracts with carriers and optimizing logistics processes.
- Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
- Maintained compliance with all relevant regulations by regularly reviewing policies and procedures for the transportation department.
- Coordinated transportation for in and out bound patients.
Telephone Operator
Academy
02.2002 - 04.2005
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Streamlined communication between departments by accurately transferring calls and relaying messages in a timely manner.
- Maintained a professional tone when assisting callers, ensuring positive experiences for both internal and external customers.
Education
Executive Assistant - Business Administration
Katharine Gibbs School
Bloomfield, NJ05.1997
High School Diploma -
John F Kennedy High School
Paterson, NJ06.1996
Skills
- Team Development
- Punctual and Reliable
- Inventory Control
- Supply Ordering
- Inventory controls
- Cash Handling
- Opening and closing procedures
- Training and mentoring
Certification
Food Handler's certificate
Timeline
Shift Manager
The Pizzeria
10.2019 - Current
Hair Braider
Styles By Share
08.2009 - Current
Transportation Coordinator
Pulse Medical Transportation
04.2005 - 02.2009
Telephone Operator
Academy
02.2002 - 04.2005
Executive Assistant - Business Administration
Katharine Gibbs School
High School Diploma -
John F Kennedy High School